Gate.io Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about Gate.io over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Gate.io's offerings.

Sentiment data last updated on May 3, 2024

Gate.io complaint process

Do you have a dispute or had a bad customer experience with Gate.io? Submit your Gate.io complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Gate.io.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Gate.io complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Gate.io?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Gate.io complaints chart

We have received 9 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.

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Gate.io complaint statistics

Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

52
Total complaints
51
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 52 ratings

How to contact the customer service of Gate.io?

Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.

Webcare email:
support@mail.gate.io
Contact form:

For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Gate.io reviews: (52)

Authentic experiences shared by our community for your benefit.

Denying assistance. Not replying to emails

Complaint from 3527562 on 17 May 2021 about Gate.io.

I have accidentally deleted my Google authenticator keys from the app. I have no access to my gateio account. I have already emailed their customer service support email address they did not respond. Previously they responded once but they did not solve... Read more

Comments: 0
Rating:

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