Our sentiment meter has identified a 300% increase in complaints about Gate.io over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Gate.io's offerings.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Gate.io? Submit your Gate.io complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 9 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from 2771649 on 15 September 2021 about Gate.io.
gate.io will randomly change your coin wallet to a new address locking you out of your coins. At best after a week they've returned almost half of what was in the wallet they changed and last from support was Has... Read more
Complaint from metnet on 09 September 2021 about Gate.io.
i transfered xch from hpool to my wallet adress four days ago. it was completed. but i could not see it in my wallet. i also checked it https:xchscan.comaddressxch1akw04uevfrup0zdpxjftusvl58s7hxy6dzjcd0n7gwey0a608lrqxg2azt last one 0.21 xch was not added to my wallet. metnet10@hotmail.com Read more
Complaint from CanadaAL on 11 August 2021 about Gate.io.
Spot funds disappearing in my account after trading Rune coin all day. Sold the asset and then nothing appeared in my account. Gate Customer service first responded right away asking for the bill statement and then asked for screenshots, both... Read more
Complaint from Hamlet718 on 18 June 2021 about Gate.io.
The phone that had the google authentication has crashed and no longer working Read more
Complaint from Mrchrea on 14 June 2021 about Gate.io.
I have summited document's for kyc 20 or 30 time's,and still nothing.You even sent me an email saying it passed,but that was not true.I am also summiting this complaint to Complain.biz in hope of satisfaction. Read more
Complaint from Serod 4900277 on 07 June 2021 about Gate.io.
I submitted a ticket to the support team almost 3 weeks ago and couldn’t get my problem solved. Their live chat even useless. Long story short my friend sent me 4870 XRP without tag number so it couldn’t deposit to... Read more
Complaint from Kaan41 on 29 May 2021 about Gate.io.
I lost my authenticator because of my broken device. I sent numerious mails to gate io. I sent whatever they want. But no help no response so far. Read more
Complaint from RICARDO6090 on 28 May 2021 about Gate.io.
I deposit vtho from Binance U.S to my gate.io account in may 6th and still in processing and I am unable to use my funds because my funds still in cero, how that is possible? How I can resolve this... Read more
Complaint from mjohnson14424 on 27 May 2021 about Gate.io.
I was trying to trade my eth for usd so i could make trades. Apparently it traded it to btc and made it unavailable for me to use at all. Tried the live chat option and was told that i... Read more
Complaint from McDecency on 21 May 2021 about Gate.io.
I can't login to my account. Read more
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