While Gate.io is a notable player in the cryptocurrency exchange arena, complaint data from our community has flagged several recurring issues that users face. Common complaints center around difficulties with asset withdrawals, including unauthorized transactions, extended holds on withdrawal, and significant problems with the Google Authenticator for two-factor authentication. Customers have also reported unresponsive customer service, which exacerbates issues related to accessing or recovering funds.
To avoid these problems, we advise customers to ensure their account security settings are robust, keep a record of all authentication keys and passwords in a secure place, and monitor their account activity closely. In the event of any issues, contact customer service immediately, document all interactions, and consider diversifying your holdings across multiple platforms to mitigate risks.
Do you have a dispute or had a bad customer experience with Gate.io? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gate.io.
Our sentiment meter has detected that Gate.io complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gate.io, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 13, 2026
We have received 1 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Helpful experiences shared by verified Gate.io customers. Search, discuss and connect with other people in our community.
Complaint from uguboz on 09 October 2021 about Gate.io.
I created a ticket on gate io and they sent me an email from support@gateio.zendesk.com account (Not sure if this account is legit) and they shared the steps to disable 2fa. I followed the steps and shared my id card... Read more
Complaint from Jerome27 or Zavier on 02 October 2021 about Gate.io.
I recently lost my phone that had my 2FA. I can log into my account but I can’t go pass the 2FA. I messaged customer support more than 11 times which they did reply me only twice with the same... Read more
Complaint from 2771649 on 15 September 2021 about Gate.io.
gate.io will randomly change your coin wallet to a new address locking you out of your coins. At best after a week they've returned almost half of what was in the wallet they changed and last from support was Has... Read more
Complaint from metnet on 09 September 2021 about Gate.io.
i transfered xch from hpool to my wallet adress four days ago. it was completed. but i could not see it in my wallet. i also checked it https:xchscan.comaddressxch1akw04uevfrup0zdpxjftusvl58s7hxy6dzjcd0n7gwey0a608lrqxg2azt last one 0.21 xch was not added to my wallet. metnet10@hotmail.com Read more
Complaint from CanadaAL on 11 August 2021 about Gate.io.
Spot funds disappearing in my account after trading Rune coin all day. Sold the asset and then nothing appeared in my account. Gate Customer service first responded right away asking for the bill statement and then asked for screenshots, both... Read more
Complaint from Hamlet718 on 18 June 2021 about Gate.io.
The phone that had the google authentication has crashed and no longer working Read more
Complaint from Mrchrea on 14 June 2021 about Gate.io.
I have summited document's for kyc 20 or 30 time's,and still nothing.You even sent me an email saying it passed,but that was not true.I am also summiting this complaint to Complain.biz in hope of satisfaction. Read more
Complaint from Serod 4900277 on 07 June 2021 about Gate.io.
I submitted a ticket to the support team almost 3 weeks ago and couldn’t get my problem solved. Their live chat even useless. Long story short my friend sent me 4870 XRP without tag number so it couldn’t deposit to... Read more
Complaint from Kaan41 on 29 May 2021 about Gate.io.
I lost my authenticator because of my broken device. I sent numerious mails to gate io. I sent whatever they want. But no help no response so far. Read more
Complaint from RICARDO6090 on 28 May 2021 about Gate.io.
I deposit vtho from Binance U.S to my gate.io account in may 6th and still in processing and I am unable to use my funds because my funds still in cero, how that is possible? How I can resolve this... Read more
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