Gate.io complaint: Useless customer support

Name: Useless customer support
Item: Gate.io
Author: Michael

Open 27 May 2021 164 views Crypto / DeFi / Blockchain

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Filed 27 May 2021 by Michael

I was trying to trade my eth for usd so i could make trades. Apparently it traded it to btc and made it unavailable for me to use at all. Tried the live chat option and was told that i had to create a ticket. Created a ticket and got no response. Bad enough the site is not user friendly especially for beginners.

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Case details

Status: Open
Company: Gate.io
Filed: 27 May 2021
Desired resolution: Put my currency into USD so i can make some transactions.
Problem: Trade converted to wrong currency, no reply
About: crypto trade

Progress

Filed
Company notified
Company replied
Resolved

27 May 2021 Complaint filed and published
27 May 2021 Message from Bizzy: we notified Gate.io about this complaint.

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