While Gate.io is a notable player in the cryptocurrency exchange arena, complaint data from our community has flagged several recurring issues that users face. Common complaints center around difficulties with asset withdrawals, including unauthorized transactions, extended holds on withdrawal, and significant problems with the Google Authenticator for two-factor authentication. Customers have also reported unresponsive customer service, which exacerbates issues related to accessing or recovering funds.
To avoid these problems, we advise customers to ensure their account security settings are robust, keep a record of all authentication keys and passwords in a secure place, and monitor their account activity closely. In the event of any issues, contact customer service immediately, document all interactions, and consider diversifying your holdings across multiple platforms to mitigate risks.
Do you have a dispute or had a bad customer experience with Gate.io? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gate.io.
Our sentiment meter has detected that Gate.io complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gate.io, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 1 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Helpful experiences shared by verified Gate.io customers. Search, discuss and connect with other people in our community.
Complaint from jollystoyshop on 08 June 2025 about Gate.io.
I am writing regarding a serious security breach on my Gate.io account, resulting in an unauthorized withdrawal of $14,400 in USDT on June 5, 2025, at approximately 20:09. Despite your platform’s multi-layered security measures—including password, email PIN, SMS PIN, Google... Read more
After the latest google update, it deleted all my authenticated accounts there. To deactivate the gate authenticator, it ridiculously asks you for the authenticator code. So far no human has contacted me after multiple mails, complaints, tickets, etc. At the same... Read more
Complaint from Giftie27 on 20 April 2024 about Gate.io.
I bought 133.91 gala5L at the rate of $1.13 each on spot ETF. Following the recent dip, the price dropped to 0.1 and then 0.01. I woke up on 16/04/2024 to see that gate.io has manipulated the price to 0.45... Read more
Complaint from User id 13107905 on 12 April 2024 about Gate.io.
I purchased Coreum token worth 7k dollars I tried to send it to my trusted Coreum main net wallet but my withdraw is on hold/verification last 3 weeks. I sent all the documents they requested. Last few days I have no correspondence from... Read more
Complaint from Olujakes on 10 March 2024 about Gate.io.
I lost my phone and can not longer have access to my google authentication code Read more
Complaint from MILANJ on 29 November 2023 about Gate.io.
When I first joined Gate, the Know Your Customer (KYC) security checks were straightforward. However, they later implemented a complex 4-step verification process involving: 1) Uploading a document, 2) Providing an address proof, 3) Submitting two facial photos, and 4)... Read more
Complaint from 7468613 on 01 September 2023 about Gate.io.
Sir/Mam, I am sharing with you all the information about the joke or fraud done by gate.io crypto exchange and hope that some of you will help me.Because we trade on any crypto exchange with the belief that nothing wrong will... Read more
Complaint from JnetDC on 13 August 2023 about Gate.io.
There is this company called google task force and ask me to invest on this platform. I cant even withdraw my money its asking for capital code, but I dont know what it is. Read more
Complaint from Talaska on 03 July 2023 about Gate.io.
I tried to withdraw my funds from USDT to GBP by Banxa but Gate.io processing my order from more then 10 days already. Banxa sent an email in first day about order expiration but Gate.io didn't cancel my order or... Read more
Complaint from Vlado on 06 June 2023 about Gate.io.
I would like to expose by this means the situation that Gate io has caused in my situation and in that of others. According to the FCA, it prohibited FCA bans the sale of crypto-derivatives to retail consumers on 10/06/2020 since... Read more
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