Gate.io complaint: Cannot log in

Name: Cannot log in
Item: Gate.io
Author: Jose

Open 31 Mar 2022 212 views Crypto / DeFi / Blockchain

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Filed 31 Mar 2022 by Jose

I enter my email and password next they ask me for my Google authenticator code and I paste it to it. I keep getting error, I try somany ways and cannot log in. Please help. I have invested money and don’t have access to get to it.

Gate.io complaint: Cannot log in — Photo Jose uploaded with this complaint

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Case details

Status: Open
Company: Gate.io
Filed: 31 Mar 2022
Desired resolution: Enable 2 step. So I could get in.
Problem: Authenticator code rejected, cannot log in
About: two-factor authentication

Progress

Filed
Company notified
Company replied
Resolved

31 Mar 2022 Complaint filed and published
31 Mar 2022 Message from Bizzy: we notified Gate.io about this complaint.

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