Gate.io complaint: Unable to login and withdraw money

Name: Unable to login and withdraw money
Item: Gate.io
Rating: 1
Author: Aman

Open 15 May 2023 137 views Crypto / DeFi / Blockchain

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Filed 15 May 2023 by Aman

I had deposited money via USDT to participate in SLEEPBE ido on 11th May, immediately after that my Fund password stopped working. I am unable to reset my Fund password and my 2nd level security 2FA SECURITY STOPPED WORKING and Gate.io support team keeps saying details don’t match. I have my money stuck there and unable to withdraw it.

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Case details

Status: Open
Company: Gate.io
Filed: 15 May 2023
Rating: 1/5
Desired resolution: Disable 2FA security and reset my Fund password or refund my money back ASAP.
Problem: Fund password and 2FA stopped working
About: crypto exchange account

Progress

Filed
Company notified
Company replied
Resolved

15 May 2023 Complaint filed and published
15 May 2023 Message from Bizzy: we notified Gate.io about this complaint.

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