Our sentiment meter has identified a 300% increase in complaints about Gate.io over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Gate.io's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Gate.io? Submit your Gate.io complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 9 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Cwalnut on 16 December 2022 about Gate.io.
I joined Gate.io. i checked on agreement form countries that are prohibited and philippines is not prohibited. I sent crypto to the site to trade. They allowed it. Then they sent me message the cant accept my KYC saying im... Read more
Complaint from Belend026 on 29 November 2022 about Gate.io.
I had 80 dollars in Floki Inu and 210 dollars in Bitcoin. Today i logged in and my funds 00.00$. When i check transaction history, i see no transaction from a possible hacker. Where is my money.... please help Read more
Complaint from Ba_ar2000 on 07 April 2022 about Gate.io.
I am a victim of SIM swap scam. In three hours of it happening and before the transaction being finalized, I notified gate.io of the fraudulent activity and asked them to stop the transaction. They told me to do a... Read more
Complaint from Jd1982 on 31 March 2022 about Gate.io.
I enter my email and password next they ask me for my Google authenticator code and I paste it to it. I keep getting error, I try somany ways and cannot log in. Please help. I have invested money and... Read more
Complaint from Squeeky wheel on 15 March 2022 about Gate.io.
Today multiple events happened and i caught 2 out of 3 on video, 1. I make a order on small cap, the exchange make my order 20x after i changed to 2. It happens regularly where I need to change the... Read more
Complaint from GoldPro on 12 March 2022 about Gate.io.
They tell me to withdraw before April or they will close my account (and I assume steal my money), but they wont let me withdraw. Read more
Complaint from Jessimeow53 on 24 February 2022 about Gate.io.
Like the other person posting on here, Gate IO allowed my funds to be transferred to an unauthorized wallet. With all the layers of security this never should have happened. $$2.5K gone in seconds after logging in. Browser history s... Read more
Hi, I don’t know what happened to my account, when I checked my account all my money is gone I emailed gate.io they don’t really want to help me n they stopped replying my emails, they told me to... Read more
Complaint from Mr D on 16 February 2022 about Gate.io.
when i am cleaning my phone i suddenly deleted gate.io pls help me in my situation Read more
Complaint from usmankhan96227@gmail.com on 30 January 2022 about Gate.io.
I accidentally deleted my google authenticator and i don’t have any backup key. that’s why i am not able to get access on my gate.io account. Read more
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