While Gate.io is a notable player in the cryptocurrency exchange arena, complaint data from our community has flagged several recurring issues that users face. Common complaints center around difficulties with asset withdrawals, including unauthorized transactions, extended holds on withdrawal, and significant problems with the Google Authenticator for two-factor authentication. Customers have also reported unresponsive customer service, which exacerbates issues related to accessing or recovering funds.
To avoid these problems, we advise customers to ensure their account security settings are robust, keep a record of all authentication keys and passwords in a secure place, and monitor their account activity closely. In the event of any issues, contact customer service immediately, document all interactions, and consider diversifying your holdings across multiple platforms to mitigate risks.
Do you have a dispute or had a bad customer experience with Gate.io? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gate.io.
Our sentiment meter has detected that Gate.io complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gate.io, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 12, 2026
We have received 1 complaints about Gate.io over the last 12 months. The graph below shows a monthly breakdown.
Curious about Gate.io's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Gate.io. To amplify the impact of your complaint, please use our complaint form.
For Gate.io support through email, send your inquiry to support@mail.gate.io. If you want to reach out to Gate.io through their own website, you can use their contact form.
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Helpful experiences shared by verified Gate.io customers. Search, discuss and connect with other people in our community.
Complaint from aman24786@gmail.com on 15 May 2023 about Gate.io.
I had deposited money via USDT to participate in SLEEPBE ido on 11th May, immediately after that my Fund password stopped working. I am unable to reset my Fund password and my 2nd level security 2FA SECURITY STOPPED WORKING and... Read more
Complaint from salihguner on 17 February 2023 about Gate.io.
I had Gochain chain at the amount of 8830 on gate.io system. For more than 2 months, system shows 37$ value for my coins. Although in the other trade platforms, same coin has made x2 or more but in gate.io... Read more
Complaint from Cwalnut on 16 December 2022 about Gate.io.
I joined Gate.io. i checked on agreement form countries that are prohibited and philippines is not prohibited. I sent crypto to the site to trade. They allowed it. Then they sent me message the cant accept my KYC saying im... Read more
Complaint from Belend026 on 29 November 2022 about Gate.io.
I had 80 dollars in Floki Inu and 210 dollars in Bitcoin. Today i logged in and my funds 00.00$. When i check transaction history, i see no transaction from a possible hacker. Where is my money.... please help Read more
Complaint from Ba_ar2000 on 07 April 2022 about Gate.io.
I am a victim of SIM swap scam. In three hours of it happening and before the transaction being finalized, I notified gate.io of the fraudulent activity and asked them to stop the transaction. They told me to do a... Read more
Complaint from Jd1982 on 31 March 2022 about Gate.io.
I enter my email and password next they ask me for my Google authenticator code and I paste it to it. I keep getting error, I try somany ways and cannot log in. Please help. I have invested money and... Read more
Complaint from Squeeky wheel on 15 March 2022 about Gate.io.
Today multiple events happened and i caught 2 out of 3 on video, 1. I make a order on small cap, the exchange make my order 20x after i changed to 2. It happens regularly where I need to change the... Read more
Complaint from GoldPro on 12 March 2022 about Gate.io.
They tell me to withdraw before April or they will close my account (and I assume steal my money), but they wont let me withdraw. Read more
Complaint from Jessimeow53 on 24 February 2022 about Gate.io.
Like the other person posting on here, Gate IO allowed my funds to be transferred to an unauthorized wallet. With all the layers of security this never should have happened. $$2.5K gone in seconds after logging in. Browser history s... Read more
Hi, I don’t know what happened to my account, when I checked my account all my money is gone I emailed gate.io they don’t really want to help me n they stopped replying my emails, they told me to... Read more
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