Gate.io complaint: Denying assistance. Not replying to emails

Name: Denying assistance. Not replying to emails
Item: Gate.io
Author: Mustafa

Open 17 May 2021 208 views Crypto / DeFi / Blockchain

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Filed 17 May 2021 by Mustafa

I have accidentally deleted my Google authenticator keys from the app.
I have no access to my gateio account.
I have already emailed their customer service support email address they did not respond.
Previously they responded once but they did not solve my problem.

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Case details

Status: Open
Company: Gate.io
Filed: 17 May 2021
Desired resolution: I need new set of Google authenticator keys. They need to disable the authentication code checking from their side. I can not log in to my account. I can not disable authentication with codes. I need them to disable the Google authenticator.
Problem: Locked out after losing 2FA keys
About: exchange account

Progress

Filed
Company notified
Company replied
Resolved

17 May 2021 Complaint filed and published
17 May 2021 Message from Bizzy: we notified Gate.io about this complaint.

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