Gate.io complaint: Google Authy Password Changed by hacker

Name: Google Authy Password Changed by hacker
Item: Gate.io
Author: Alena

Open 27 Jan 2022 189 views Crypto / DeFi / Blockchain

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Filed 27 Jan 2022 by Alena

Over 4 month ago, hacker pretended to be gate.io rep and convinced me to provide certain info. I cant log in into my account and cant reset password because google authy has been changed.

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Case details

Status: Open
Company: Gate.io
Filed: 27 Jan 2022
Desired resolution: Block the hacker, and help me to reset the google authy
Problem: Hacker changed authenticator, cannot log in
About: crypto exchange account
Dealing with it for: 120 days

Progress

Filed
Company notified
Company replied
Resolved

27 Jan 2022 Complaint filed and published
27 Jan 2022 Message from Bizzy: we notified Gate.io about this complaint.

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