Gate.io complaint: 2fa code issue

Name: 2fa code issue
Item: Gate.io
Author: Haruna

Open 12 Oct 2021 183 views Crypto / DeFi / Blockchain

File your Gate.io complaint How does Complain.biz work?

Filed 12 Oct 2021 by Haruna

I have my password and login details but my phone got stolen and when i was about to enter my account they requested for 2fa code and the barcode and the codes for google authenticator have been misplaced so how can i get to access my account

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Gate.io
Filed: 12 Oct 2021
Desired resolution: I want to be able to access my account
Problem: Cannot log in after losing 2FA device
About: exchange account

Progress

Filed
Company notified
Company replied
Resolved

12 Oct 2021 Complaint filed and published
12 Oct 2021 Message from Bizzy: we notified Gate.io about this complaint.

See all 54 Gate.io complaints

Discussion

0 comments

No comments yet. Been through something similar with Gate.io? Start the discussion above.

More Gate.io complaints

View all 54

Cannot log in

I enter my email and password next they ask me for my Google authenticator code and I paste it to…

31 Mar 2022

Customer service will not help provide access to my account

I have reached out to customer service with gateio many many times over the last two months, always with a…

12 Oct 2021

09.10.2021

I created a ticket on gate io and they sent me an email from [email protected] account (Not sure if this…

9 Oct 2021

Wronged by Gate.io too?
Make it sting!

Launch complaint