Gate.io complaint: Customer service will not help provide access to my account

I have reached out to customer service with gateio many many times over the last two months, always with a promise that someone will respond within 5-6 hours of my request. But I never receive a response or resolution. It has been BEYOND frustrating, I have validated that this account belongs to me and that I simply wanted to lift the 2FA (which they said they could do) and they have refused to even give me the courtesy of a final response or resolution. Multiple times I have simply been ignored, AFTER providing them with personal information. It has been a really horrible experience, and everyday that I think about how I have to reach out to them again and deal with the same answer over and over that I must wait on a response which never comes, with no other way out, I become seriously stressed. It’s NOT FAIR to hold my account hostage without reason.