Gate.io complaint: 09.10.2021

Name: 09.10.2021
Item: Gate.io
Author: Uğur

Open 9 Oct 2021 170 views Crypto / DeFi / Blockchain

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Filed 9 Oct 2021 by Uğur

I created a ticket on gate io and they sent me an email from [email protected] account (Not sure if this account is legit) and they shared the steps to disable 2fa. I followed the steps and shared my id card with my photo and piece of paper which depicts my intention to disable 2fa. They have never replied for months.

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Case details

Status: Open
Company: Gate.io
Filed: 9 Oct 2021
Desired resolution: They should reply about the status of the ticket. But they chose not to care it.
Problem: 2FA reset ticket unanswered for months
About: 2FA reset request

Progress

Filed
Company notified
Company replied
Resolved

9 Oct 2021 Complaint filed and published
9 Oct 2021 Message from Bizzy: we notified Gate.io about this complaint.

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