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Gate.io complaint: blocked from login

Open 985 views Crypto / DeFi / Blockchain
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Filed 29 Nov 2021 by Adriano

What’s happening is that my account is new, I’ve always logged in using just email and password.
Now I don’t know why Google Authenticator(TOTP) is being requested.
Problem is, I hadn’t enabled it before.
Now I can’t login anymore.
I’ve sent countless emails but it seems that no one is willing to help me.
I was asked to do the Change Security Setting using this link: https:www.gate.iosecurity_reset.
But it’s not working. When you ask me for verification codes By SMS and EMAIL, the SMS code comes without problems, but the email code never comes, I repeat, the email verification code never comes. I use my registered email [email protected] and the 6-digit code never arrives, if I use my secondary email [email protected] it also doesn’t work because it accuses a parameter error.
In short, I’m being blocked from accessing my wallet because I haven’t enabled the google authenticator and now you’re asking for it.
Can someone please help me?
Would it be possible to disable this or see why the email verification code does not arrive when ported with the Change Security Setting?
Thanks.
Adriano Rosada

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Discussion

3 comments

  1. Adel Aloufi

    I couldn't receive SMS code. So I cannot withdraw

    Reply

  2. Cuong Nguyen

    Please help to reset my password. My google Authenticator app generate invalid code. i can not log in

    Reply

  3. steven d ehrlich

    Has this ever been resolved? I'm having same issue

    Reply

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