Gate.io complaint: Gate.io not disabling my 2FA

Name: Gate.io not disabling my 2FA
Item: Gate.io
Author: Hasi

Open 4 Nov 2021 224 views Crypto / DeFi / Blockchain

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Filed 4 Nov 2021 by Hasi

Hi
I recently lost my phone and as a result cannot login into my gate.io account. It request for 2FA
Authenticator.

I have emailed their Staff probably over 20 times now each time they reply a out entirely different topic and keep delaying it. I’m extremely tired of constantly requesting them to remove my 2FA.

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Case details

Status: Open
Company: Gate.io
Filed: 4 Nov 2021
Desired resolution: I have provided my passport and information about my account. They need to Disable my 2FA.
Problem: Locked out, 2FA reset not done
About: exchange account

Progress

Filed
Company notified
Company replied
Resolved

4 Nov 2021 Complaint filed and published
4 Nov 2021 Message from Bizzy: we notified Gate.io about this complaint.

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