While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Blockchain.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
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We have received 13 complaints about Blockchain.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Blockchain.com's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Blockchain.com. To amplify the impact of your complaint, please use our complaint form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jackie Kreuz on 30 January 2023 about Blockchain.com.
I opened an account back in September 2018. I received a new phone in 2020. I have been trying all this time to get back into my account. I’ve tried customer service and tried calling. All phone numbers are disconnected... Read more
Complaint from Galante1121 on 26 January 2023 about Blockchain.com.
Blockchain.com put a temporary account restriction on my funds and it’s been 20 days now that I can’t not move my funds from there. I keep getting the same old be patient the team is working on it. It’s my... Read more
Complaint from Zilda Kimori on 17 January 2023 about Blockchain.com.
My transactions have been pending for over 5 days. I have contacted them more than 10 times. Every time they are telling me. They are dealing with it. Until now they have not gotten back to me, with any appropriate... Read more
Complaint from iceblue051@hotmail.com on 23 December 2022 about Blockchain.com.
I was trying to send funds from a trading account to a private wallet for around $10,774. I received notification that I would need to verify my identity due to limits . I submitted identity verification on Thurs Dec 15.. I... Read more
Complaint from Adam Cadell on 20 December 2022 about Blockchain.com.
I transferred my first sum of £104 in order to fund my Blockchain account on the 16th of December 2022. It immediately showed as pending. After two days, the pending notification disappeared from BC and the BC app shows no transactions have... Read more
Complaint from Mark Hyatt Tynan on 18 December 2022 about Blockchain.com.
I sent currency to friend three months ago and it is still ing. Blockchain.com has frozen the money and refuses to substantively respond to my inquiries and complaint. There are many others with the same complaint. Blockchain.com... Read more
Complaint from Ebook on 30 November 2022 about Blockchain.com.
I did a swap since on the 1st of November. Swap is pending and I also transferred my money from trading wallet to private wallet since on the 14th. It still not ed. I talked to the support, submitted all... Read more
Complaint from blockchain_sucks on 30 November 2022 about Blockchain.com.
Blockchain.com has 3 transactions of mine pendingblocked totaling over $30K USD that they will not release pending verification which I have already sent on November 3rd. No Customer Service telephone number, support tickets only. One agent got back weeks ago... Read more
Complaint from nagirrah on 18 November 2022 about Blockchain.com.
Is it a standard practice within Blockchain to charge an activation fee when withdrawing from accounts? If so, how is it calculated? Read more
Complaint from sabelleregis@gmail.com on 13 November 2022 about Blockchain.com.
I have transferred 9500 eur to blockchain in july 2022. since then, Blockchain blocked the amount, doesn't provide any answer except to say that they are handling my case. I have asked for closing my account to be refunded, no answer. I have... Read more
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