My complaint:
After days of communicating with several people of the support team I received different answers.
I also don’t understand the email I received from one of your colleagues (Vince) informing me that my account was suspended. The heading said: new kyc and the wallet he is referring too is not mine. I was disappointed because when I spoke to the support team I received a standard answer and the chat was cut off. I was merely looking for information what steps I needed or could take after I received the information that my account was suspended. I don’t think that is a nice way of treating a client.
Furthermore I received an email informing me that my request for upgrading my wallet to gold was not possible. I cannot remember that I made a request for upgrading my wallet. I really don’t understand what is going on.
The last colleague ( see attachments) from the support team(after I received the email of the suspension of my account) I spoke to asked me if I received an email to ask for a refund of my money. I never received such a request. Which I also find strange.
To resolve the problem, I would appreciate if you could refund the money ASAP ( 1450 euro -see attachment) as I don’t see the use of you holding on to my money.
I look forward to your reply and a resolution to my problem.
Suggested solution:
I would appreciate if you could refund the money ASAP ( 1450 euro -see attachment) as I don't see the use of you holding on to my money.
