Blockchain.com complaint: Complete disregard for complaints about blocked money

Since I have already described the situation countless times and do not want to describe it in detail once again, I am posting a summary.
A few weeks ago I ordered a transfer (bitcoin) on the portal. Since the transfer had an In Review status for a strangely long time, via chat I asked for an explanation. I was informed that the matter was forwarded to the appropriate department.
This had no effect. Since then, I have directed emails of complaint many times, alternating with reports via chat.
Each time I received idiotic responses about registering a complaint and dealing with my problem immediately.
The situation after several weeks is this – I do not have my money, because it is stuck as a transfer in rewiev, I have no knowledge of what happened and when I can expect to get my money back. The transfer itself is long gone.
For my part, it looks like an absolute scandal. Combined with the lack of a clear explanation (any!) Blockchain.com looks like a company that is not only incompetent, but brazen and fraudulen.