Blockchain.com Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Blockchain.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on May 3, 2024

Blockchain.com complaint process

Do you have a dispute or had a bad customer experience with Blockchain.com? Submit your Blockchain.com complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Blockchain.com.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Blockchain.com complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Blockchain.com?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Blockchain.com complaints chart

We have received 13 complaints about Blockchain.com over the last 12 months. The graph below shows a monthly breakdown.

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Blockchain.com complaint statistics

Curious about Blockchain.com's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

81
Total complaints
80
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 81 ratings

How to contact the customer service of Blockchain.com?

Below, you will find the contact information for the complaint department of Blockchain.com. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Blockchain.com through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Blockchain.com reviews: (81)

Authentic experiences shared by our community for your benefit.

Asking for repeated security deposits

Complaint from Being Scammed on 03 July 2023 about Blockchain.com.

I tried to transfer my crypto funds to my bank accounts but along the way was blocked by Blockchain. They asked for a percentage of funds as deposit $30K. The funds were deposited into Atomic who asked for... Read more

Comments: 1
Rating:

I can't move my funds from my trading account

Complaint from Believe Erurere on 08 June 2023 about Blockchain.com.

I made a mistake not using the plastic I'd for verification, my trading account has been blocked for more than 2 years I have made series of complains, yet it has not been resolved. Kindly go through it. Thanks Read more

Comments: 0
Rating:

Lost wallet

Complaint from itzenmelissa2@gmail.com on 30 May 2023 about Blockchain.com.

I won $300 on a online casino the only way you could redeem your funds was cryptocurrency. So I opened a account wallet account on your website. It's next to impossible to understand and even more impossible to locate the... Read more

Comments: 0
Rating:

Transaction Held For Review

Complaint from MzScarlett27 on 04 April 2023 about Blockchain.com.

2 months ago I received an email from the blockchain support Telling me that they were putting ahold on my account and transactions because I used a VPN. It is not against the Terms Conditions of blockchain.com to use... Read more

Comments: 0
Rating:

Blocked account

Complaint from Holamilekan22 on 21 March 2023 about Blockchain.com.

My account has been suspended without any valid reason for the past three month , holding me back to withdraw my bitcoin or do anything with my account , this is so sad blockchain needs to be taken down Read more

Comments: 0
Rating:

Funds withheld for over 6 months

Complaint from Ayangafac45 on 19 March 2023 about Blockchain.com.

I am a user of the crypto wallet company blockchain.com and have been using their services for over 5 years and more. After logging into my blockchain.com crypto wallet using my passphrase, my withdrawals were immediately suspended which I received... Read more

Comments: 0
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Lost Money

Complaint from buyi on 14 March 2023 about Blockchain.com.

They lost my 100 STX and its been a month i am not able to receive any reply. No information about the case. Read more

Comments: 0
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Restricted account for making them aware of a scam

Complaint from andytbell on 14 March 2023 about Blockchain.com.

I ed Blockchain of a scam on 10022023. I don't give the scammers any of my private sensitive information. Blockchain emailed me back, thanked me, then proceeded to restrict my account! I had a pending transaction which was deposited to... Read more

Comments: 0
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Holding wire deposit on pending over a month

Complaint from Christina Black on 09 February 2023 about Blockchain.com.

Hello my name is Christina Black I wired a deposit of 3700.00 to Blockchain that I’m thinking they don’t work with my bank since I seen it later on they’re list of banks they do work with because they have... Read more

Comments: 0
Rating:

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