Wayfair.co.uk Complaint Sentiment: Neutral

Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 8, 2024

Wayfair.co.uk complaint process

Do you have a dispute or had a bad customer experience with Wayfair.co.uk? Submit your Wayfair.co.uk complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wayfair.co.uk.

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Finally, we can turn your complaint into a professional Wayfair.co.uk complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wayfair.co.uk?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wayfair.co.uk complaints chart

We have received 1 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.

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Wayfair.co.uk complaint statistics

Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!

99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 99 ratings

How to contact the customer service of Wayfair.co.uk?

Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-844-924-0154
Contact form:

You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Wayfair.co.uk reviews: (99)

Authentic experiences shared by our community for your benefit.

failed to comply

Complaint from Betty 11 on 28 July 2021 about Wayfair.co.uk.

Been a nightmare for the very start what seemed so straight forward and quick to resolve is sadly just annoying having to deal with inept employees who just can’t seem to take their role working with the public sector properly... Read more

Comments: 0
Rating:

Sale of goods

Complaint from Jill0700 on 26 July 2021 about Wayfair.co.uk.

I bought a kitchen from Wayfair and part of it was delayed for weeks and weeks but they kept promising me it - then on Friday they refunded me and cancelled part of my order then I got emails saying... Read more

Comments: 0
Rating:

Promotion code

Complaint from AMFindlay on 25 July 2021 about Wayfair.co.uk.

Why have you asked me to register my email for a £15 discount code and sent it to me then told me it can’t be used??!!!!! Read more

Comments: 0
Rating:

Missing orders

Complaint from Bbgurl_4life on 24 July 2021 about Wayfair.co.uk.

Been calling customer service for over a month regarding my order and no one can tell me where my couch is that has already been shipped almost a month now. Read more

Comments: 0
Rating:

https:www.wayfair.co.ukchildren-nurserysb0childrens-desks-c1861493.html?refidGX423015514714.~bpositionnetworkgpcrid423015514714devicectargetiddsa-54663907311gclidCj0KCQjw0K-HBhDDARIsAFJ6UGgKPhxH6XKPdKH7BT-nsX6xeXcMAQegoleWAdpKgQG_jFXxl2jcXwoaAvxhEALw_wcB The Carol Drawing (blue) and Campton Writing (pink) are identical products with different names. The latter product is £229.99 v £172.99 for the former, a difference of 33%. I think a difference in supply and demand or other reasons is possible... Read more

Comments: 0
Rating:

Poor Courier Service

Complaint from M. Brown on 12 July 2021 about Wayfair.co.uk.

Order 3603619314 . I purchased this table on the 30th of June and expected delivery date was 050721 but did not receive the item or hear from Wayfair. I tried tracking the item but was not able to as the Courier... Read more

Comments: 0
Rating:

Tv unit

Complaint from Browneyes61 on 04 July 2021 about Wayfair.co.uk.

Bought a white tv unit end of April tried to build tonight 4th July and half the screws are missing parts are chipped bits broke of when screwing in the screws this is totally unacceptable would like a full refund... Read more

Comments: 0
Rating:

Breach of contract

Complaint from Swicked on 04 July 2021 about Wayfair.co.uk.

I purchased a summerhouse promising free uk delivery in March. Paid the whole amount. Received emails from manufacturers saying there would be a delay and I would receive it on the week beginning 19th July. Two days ago I... Read more

Comments: 0
Rating:

Poor quality item

Complaint from Charlotte_bates@live.co.uk on 04 July 2021 about Wayfair.co.uk.

I bought a gazebo from you for my daughters birthday party. The material of the base is extremly flimsy and bends with little or no force. It is not waterproof what so ever and has completly spoilt the day. I... Read more

Comments: 0
Rating:

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