Wayfair.co.uk Complaint Sentiment: Neutral

Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Wayfair.co.uk complaint process

Do you have a dispute or had a bad customer experience with Wayfair.co.uk? Submit your Wayfair.co.uk complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wayfair.co.uk.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wayfair.co.uk complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wayfair.co.uk?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wayfair.co.uk complaints chart

We have received 2 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.

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Wayfair.co.uk complaint statistics

Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!

99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 99 ratings

How to contact the customer service of Wayfair.co.uk?

Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-844-924-0154
Contact form:

You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.

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Wayfair.co.uk reviews: (99)

Authentic experiences shared by our community for your benefit.

Excessive charge for canceling order

Complaint from YDavies on 20 June 2021 about Wayfair.co.uk.

I purchased various items from Wayfair UK online. I requested to cancel the chest of drawers and two side tables and was told that I couldn't cancel as it has already been shipped. Months passed and I did not... Read more

Comments: 0
Rating:

Poor delivery service and Poor Customer Service

Complaint from Mary.Buy on 19 June 2021 about Wayfair.co.uk.

I ordered a small double bed frame and mattress, only the mattress arrived and the bed frame, although at the time I placed the order, I was quoted delivery within two weeks, until now I am still to receive the... Read more

Comments: 0
Rating:

Lack of up date

Complaint from Battersea Bird on 18 June 2021 about Wayfair.co.uk.

Ordered a Gazebo on June 14th, was first given delivery date of the 16th, then on the same day was told it would now be the 17th, today is the 18th, no delivery up date given order page still show's... Read more

Comments: 0
Rating:

Taking my money

Complaint from Trudiesgirls on 17 June 2021 about Wayfair.co.uk.

I brought a shower screen from wayfair, For £50.96 and when they took the payment they took double so £101.92 so they had to refund me £50.96 which I had to wait 3 to 5 days, then couple of weeks later... Read more

Comments: 0
Rating:

Delaying tactics

Complaint from Utterfrustration on 12 June 2021 about Wayfair.co.uk.

I ordered a Strasser table and chairs. Chairs arrived, no table. Delays followed, various versions of why and when, finally with no faith at all I said take the chairs and refund me. I was persuaded that unless I... Read more

Comments: 0
Rating:

Robert Parkinson

Complaint from R. Parkinson on 02 June 2021 about Wayfair.co.uk.

On the 13th of May my wife ordered bunk beds for the impending visit of our grandchildren who we haven't seen for a long time. On the 14th of May she was informed that the order had been shipped and delivery... Read more

Comments: 0
Rating:

Refund

Complaint from Unhappy lady on 02 June 2021 about Wayfair.co.uk.

Wayfair.co.uk someone used my account to order goods to the value of £220.71 which was taken from my bank which as left me without money and bills to pay and can't wait 3- 5 days for a refund. Read more

Comments: 0
Rating:

Lost in Space

Complaint from Chairless Charlie on 01 June 2021 about Wayfair.co.uk.

Order number 356 was paid for on 28 April - only the table was delivered. The chairs that are meant be used with the table are lost somewhere in the vast expanse between customer expectation and the harsh reality of... Read more

Comments: 0
Rating:

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