I booked a full service with Wayfair (bed, insurance and assembly). when Wayfair couldn’t deliver to time, I had to cancel all the order. As this was due to mis-informed email from Wayfair and their excuse was it was the fault of the delivery company.
Following cancellation, Wayfair still attempted delivery which was collected by someone on my behalf. I thought this was their attempt to make things right not realising it was going to go downhill.
Assembly man turned up even though I wasn’t expecting anyone, I contacted Wayfair (because I had received a cancellation ation) and was advised to let him get on with the job. On completion, the handyman demanded to be paid and that I would be refunded by Wayfair and although I had all evidence of payment, Wayfair refused to refund this service.
I was also billed more to restore the insurance which is unfair because I wouldn’t have had to cancel if Wayfair had fulfilled their end of the bargain in the first place.
I had to return the bed because they couldn’t restore the transaction without me paying more and ended up being out of pocket for the assembly and dissemble service.
be compensated for the payment made to the assembly company