Wayfair.co.uk complaint: I was out of pocket to the assembly company on Wayfair’s advice

I booked a full service with Wayfair (bed, insurance and assembly). when Wayfair couldn’t deliver to time, I had to cancel all the order. As this was due to mis-informed email from Wayfair and their excuse was it was the fault of the delivery company.

Following cancellation, Wayfair still attempted delivery which was collected by someone on my behalf. I thought this was their attempt to make things right not realising it was going to go downhill.

Assembly man turned up even though I wasn’t expecting anyone, I contacted Wayfair (because I had received a cancellation ation) and was advised to let him get on with the job. On completion, the handyman demanded to be paid and that I would be refunded by Wayfair and although I had all evidence of payment, Wayfair refused to refund this service.

I was also billed more to restore the insurance which is unfair because I wouldn’t have had to cancel if Wayfair had fulfilled their end of the bargain in the first place.

I had to return the bed because they couldn’t restore the transaction without me paying more and ended up being out of pocket for the assembly and dissemble service.