Non delivery of item
Complaint from Mr C Goodspeed on 18 August 2021 about Wayfair.co.uk.
Ordered towel rail and was promised delivery on Monday. It’s still not arrived, please refund as I need to purchase elsewhere Read more
Wayfair.co.uk complaints
Wayfair.co.uk Complaint Sentiment: Neutral
Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 19, 2024
Wayfair.co.uk complaint process
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Wayfair.co.uk complaints chart
We have received 1 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.
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Wayfair.co.uk complaint statistics
Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!
99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
99 ratings
How to contact the customer service of Wayfair.co.uk?
Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-844-924-0154
Contact form:
You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.
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Wayfair.co.uk reviews: (99)
Authentic experiences shared by our community for your benefit.
Missing batteries
Complaint from Roger Skingley on 13 August 2021 about Wayfair.co.uk.
I have very recently purchased a Zwilling 3.6m x 3m gazebo although overall I am extremely pleased with it I was not pleased to find that there were no lithium batteries included for the solar light,as it cost over £1,200... Read more
Rabbit hutch
Complaint from Jade123 on 08 August 2021 about Wayfair.co.uk.
I ordered a rabbit hutch but the tray inside that’s attaches to the ladder is broke. How do I get a new one? Read more
Failed 1 day delivery - will poss be 5 days delivery.
Complaint from Simon Dodd on 08 August 2021 about Wayfair.co.uk.
Hi, purchased a new double latex top open coil 1000 mattress under 3619112314 on 4th August, stated 1 day delivery which was a main draw to purchasing from Wayfair as I currently dont have any mattress due to just... Read more
Drivers
Complaint from Baggott on 06 August 2021 about Wayfair.co.uk.
I have been waiting in for my order and they say they have been I wasn’t in I was I have a ring door bell and I was on my door step when I called the driver they gave me... Read more
2 times recieved damaged recliner
Complaint from Editagirciene000@gmail.com on 01 August 2021 about Wayfair.co.uk.
My name is Edita Girciene. My order number is -2724494348.Last month(July 6 2021)I ordered Manual swirel reclainer by latitude run .I recieved it and it was damaged-it was scratched and with greasy stains. I ordered a second time and... Read more
Delivery
Complaint from gailcanale@icloud.com on 31 July 2021 about Wayfair.co.uk.
Had emailed to say delivery 29th July , this was 2 days ago and still no bench!! DPD says in transit and does that mean staying home for the next week ?? Most disappointed in,your service . Read more
Very damaged item
Complaint from Post off on 30 July 2021 about Wayfair.co.uk.
I ordered a gazebo from Wayfair and after opening it and matching up the parts I discovered how much it was scratched and dented up and was missing a bag of connectors. I took pictures and called Wayfair and... Read more
Returns
Complaint from Ivor davies on 30 July 2021 about Wayfair.co.uk.
Charged £8.20 to return 2 rugs that we're nothing like the colour on the website. Picture showed them as dark grey, they were more like silver. No option to state ' not as described so we were charged £8.20... Read more
Exauberantly overpriced goods
Complaint from LibbyButler on 30 July 2021 about Wayfair.co.uk.
3 lamp shades purchased for £54.99 each. Items arrived with manufacturers invoice in box stating cost price of 7.36 Euros each. This equates to a massive 650 %mark up!!!!! And the item is poor very cheap material. I complained and... Read more
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