Wayfair.co.uk complaint: Non delivery
Filed 21 Aug 2021 by Nina
After ordering a mattress from Wayfair I was given a delivery slot if between 3pm and 5pm, it did not arrive so I contacted customer services who assured me that it was running latebut I would definitely receive it. Because of this I discarded my old mattress. The item did not arrive and I had no where to sleep. Customer service have now assured me it would be delivered today, but I have been given no time and the tracking details have not been updated since yesterday. Customer service are of no help, I was told that I cannot speak to a supervisor and I was also told that they don’t have a complaint department and all complaints are logged with customer service via live chat. I am in absolute agony with back pain and will never order from this company again
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