Wayfair.co.uk complaint: DIY sofa 2packages and only one label

Name: DIY sofa 2packages and only one label
Item: Wayfair.co.uk
Author: Susan

Open 21 Aug 2021 197 views Interior shops

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Filed 21 Aug 2021 by Susan

Bought a sofa. Didn’t know that I would have to build the thing. Comes in 2packages. So that’s the sofa in one and the sofa cushions in the other. Have 2small packages. NO WAY WILL THAT Mike the sofa on your site. Return with only ONE label.. do I duct tape them together? Before hauling this heavy parcel to the post office for return. Where is the pickup?

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Case details

Status: Open
Company: Wayfair.co.uk
Filed: 21 Aug 2021
Desired resolution: Give me 2 labels and pick up from the delivery address
Problem: Two-parcel return given only one label
About: sofa return

Progress

Filed
Company notified
Company replied
Resolved

21 Aug 2021 Complaint filed and published
21 Aug 2021 Message from Bizzy: we notified Wayfair.co.uk about this complaint.

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