My complaint:
They built the holes that the screws go in upside down on the left side of the stairs, Part 12 left panel of the top portion of stairs. I cannot believe this passed the inspection because it’s a huge issue. I cannot even drill a hole because it they drilled it on the bottom (wrong side) so the hole will go through if I drilled from the top. The stairs are incomplete. I cannot utilize the bunk bed. Please help.
Suggested solution:
I just need the correct part 12 for the bunk bed model 45192.
If you are unable to ship this item, please compensate for the stairs. If I cannot use the stairs, it’s pointless to purchase this bed. We built the bed up to Step 15, and now we’re stuck.
Order 3625419967
Please understand our frustration. Attached is the proof of picture that this piece was built upside down.
