Wayfair.co.uk complaint: Returns

Name: Returns
Item: Wayfair.co.uk
Author: IVOR

Open 30 Jul 2021 183 views Interior shops

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Filed 30 Jul 2021 by IVOR

Charged £8.20 to return 2 rugs that we’re nothing like the colour on the website. Picture showed them as dark grey, they were more like silver. No option to state ‘ not as described so we were charged £8.20 to return them. I’m sure this is unlawful under distance selling consumer law. Perhaps Wayfair can enlighten me as to why they charge

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Case details

Status: Open
Company: Wayfair.co.uk
Filed: 30 Jul 2021
Desired resolution: 8.20 refund.
Problem: Charged return fee for rugs not as pictured
About: rugs
At stake: £8.20

Progress

Filed
Company notified
Company replied
Resolved

30 Jul 2021 Complaint filed and published
30 Jul 2021 Message from Bizzy: we notified Wayfair.co.uk about this complaint.

See all 99 Wayfair.co.uk complaints

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