Wayfair.co.uk Complaint Sentiment: Neutral

Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 28, 2024

Wayfair.co.uk complaint process

Do you have a dispute or had a bad customer experience with Wayfair.co.uk? Submit your Wayfair.co.uk complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wayfair.co.uk.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wayfair.co.uk complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wayfair.co.uk?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wayfair.co.uk complaints chart

We have received 1 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.

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Wayfair.co.uk complaint statistics

Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!

99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 99 ratings

How to contact the customer service of Wayfair.co.uk?

Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-844-924-0154
Contact form:

You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.

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Wayfair.co.uk reviews: (99)

Authentic experiences shared by our community for your benefit.

Toddler Bed Hazard (Order number 2961145204)

Complaint from Oli on 01 June 2021 about Wayfair.co.uk.

I am raising this complaint regarding the captioned order number which was purchased in April 2019. I had a conversation with Wayfair yesterday and was advised to contact you as it was outside of my warranty with them. I had... Read more

Comments: 0
Rating:

Damaged product

Complaint from Susi lines on 20 May 2021 about Wayfair.co.uk.

We ordered a sofa bed from you and when we took it out the packaging it’s was damaged he took photos at the time . I was out and my partner built it . Also it’s got to be the... Read more

Comments: 0
Rating:

Order issue

Complaint from a327398 on 14 May 2021 about Wayfair.co.uk.

My wood frame broke on my bed purchased from Wayfair in 420. My 1st contact to Wayfair was in March 2021 and was told my wood frame was under warranty and would be issued. Since then I have to talked... Read more

Comments: 0
Rating:

Order

Complaint from Order 3564274814 on 14 May 2021 about Wayfair.co.uk.

I am disgusted how I have been treated . I ordered a £800 woodmont garden set when it arrived there was no fixtures to assemble the furniture. I call up and they booked a return which got pick up... Read more

Comments: 0
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Cancellation policy

Complaint from Tshr on 14 May 2021 about Wayfair.co.uk.

I think it’s a tad pathetic that I can’t cancel an order within 24hours I was given no time frame until the following day as to when my item would be delivered. That was too long to wait for actually delivery,... Read more

Comments: 0
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Damaged coffee table

Complaint from Sime89@hotmail.co.uk on 08 May 2021 about Wayfair.co.uk.

Bought coffee table in lock down already complained and sent photos of damaged still waiting on answer Read more

Comments: 0
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Missingdamaged parts

Complaint from Lmclendon on 07 May 2021 about Wayfair.co.uk.

I ordered a four piece outdoor furniture set, totaling over $1100.00. When the boxes were delivered, my husband realized we were missing all of the cushions, along with both sides of the couch and a couple back pieces. In addition... Read more

Comments: 0
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Loose joints

Complaint from Judith Wilson on 02 May 2021 about Wayfair.co.uk.

The chair joints keep coming loose I've tried wood glue doesn't work they keep coming loose and the chair becomes wobbly Read more

Comments: 0
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Failure to replace damage goods and being lied to

Complaint from ROGER FITZGERALD on 30 April 2021 about Wayfair.co.uk.

I purchased rarran gardened furniture from you it was damaged on arrival bent legs weave coming undone l sent photographs l was told it would be replaced dispose of the furniture a d a replacement would be sent out on... Read more

Comments: 0
Rating:

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