Wayfair.co.uk complaint: Damaged product

Complaint from Susi lines reported on 20 May 2021 about Wayfair.co.uk

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My complaint:

We ordered a sofa bed from you and when we took it out the packaging it’s was damaged he took photos at the time . I was out and my partner built it . Also it’s got to be the most uncomfortable sofa ever when you sit on it , it’s so swallow in width it only goes up half your thigh not all the way to the knees so it very uncomfortable. When laid out flat as a bed it’s so hard it’s like laying on a gym bench . This really is not worth the money very poor product .

Suggested solution:

I would like a refund or some money back as it’s a really poor product and damaged . I’ve tried to enter photos but it won’t let but I’m happy to send them via email

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