My complaint:
I purchased rarran gardened furniture from you it was damaged on arrival bent legs weave coming undone l sent photographs l was told it would be replaced dispose of the furniture a d a replacement would be sent out on the 19421 l recieved a email stating it no longer in stock l rang Wayfair spoke to Scott who stated it had been dispatched and due on the 29421 and ed l can dispose of the damage no fit for purpose set which l did, it never arrived l have told daily They have escalated to the delivery team you blamed Panther services, on the 29th l was told l would recieve ation by today where it was and update, ever happened l rang this morning and was told it had been escalated and somdo e would be in touch at14.00hrs l rang again and was told it would be escalated and would be l business day for reply not acceptable l want the item delivered by Mo day or a replacement which appears to they are more expensive which l am not willing to pay or a full refund back in my bank Monday close of business or l have taken advice under my consumer rights you need to replace at your cost or refund immediately or l can take you to small claims court which l unhappy to do, l have family coming g next Wednesday and we were hoping to use that furniture to sit outside you have caused me stress and ruined this get together , You have lied blamed the transport company told me l cannot speak to a manager, or the escalation department, stalled me , failures to maintain contact as promised and shown o willing to put this right
I will lodge a claim at the courts unless someone with authority to action a result rings me before close of buisness today as it is a bank holiday Monday l l attempted to resolve this but as stated above the failings are yours and its your reputation that is being highlight
Order no of item 2975701084
My number is 01568 780617
Suggested solution:
Replace immediately delivery over weekend orMonday
Replace with a high cost if other is not available as stated
Refund my monies in full Monday as a last resort
