Wayfair.co.uk complaint: Items described wrong online

Name: Items described wrong online
Item: Wayfair.co.uk
Author: Sarah

Open 26 Apr 2021 238 views Interior shops

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Filed 26 Apr 2021 by Sarah

Purchased 3 prints.
Visually online they have a white background. When they arrived they had a blue background.
After a week of contacting them, they said it does say blue background. It does not (got screen grabs etc).

Asked to return them and they said I had to pay the full return – which they use a courier company. The cost exceeds one of the prints.

Wayfair.co.uk complaint: Items described wrong online — Photo Sarah uploaded with this complaint

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Case details

Status: Open
Company: Wayfair.co.uk
Filed: 26 Apr 2021
Desired resolution: They should waiver the cost to return the items as it was described wrong.
Problem: Prints arrived with different background colour
About: art prints
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

26 Apr 2021 Complaint filed and published
26 Apr 2021 Message from Bizzy: we notified Wayfair.co.uk about this complaint.

See all 99 Wayfair.co.uk complaints

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