Complaint: Items described wrong online

on 26 April 2021 about in category Interior shops

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My complaint:

Purchased 3 prints.
Visually online they have a white background. When they arrived they had a blue background.
After a week of contacting them, they said it does say blue background. It does not (got screen grabs etc).

Asked to return them and they said I had to pay the full return – which they use a courier company. The cost exceeds one of the prints.

0 0 votes
Justified complaint?

Suggested solution:

They should waiver the cost to return the items as it was described wrong.

Items described wrong online
Items described wrong online
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