Wayfair.co.uk Complaint Sentiment: Neutral

Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 20, 2024

Wayfair.co.uk complaint process

Do you have a dispute or had a bad customer experience with Wayfair.co.uk? Submit your Wayfair.co.uk complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Wayfair.co.uk.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Wayfair.co.uk complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Wayfair.co.uk?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Wayfair.co.uk complaints chart

We have received 1 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.

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Wayfair.co.uk complaint statistics

Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!

99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
1.1
/10 99 ratings

How to contact the customer service of Wayfair.co.uk?

Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-844-924-0154
Contact form:

You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Wayfair.co.uk reviews: (99)

Authentic experiences shared by our community for your benefit.

broken chair

Complaint from riverfishing on 19 February 2021 about Wayfair.co.uk.

I purchased a set of four chairs and a kitchen table one of the legs on one chair has snapped off completely half way down the leg not even a clean break very dissapointed as i liked it a... Read more

Comments: 0
Rating:

Delayedcancelled orders

Complaint from Anna 15 on 18 February 2021 about Wayfair.co.uk.

After ordering a desk 3 months ago I was contacted a week later to be told that there was actually no stock and that I would have to wait until feb. I reluctantly accepted this as I appreciate we are... Read more

Comments: 0
Rating:

Refund

Complaint from Nidal on 30 December 2020 about Wayfair.co.uk.

I have been waiting over a month for my refund of £289.99 I have sever crohn’s and I’ve been put through hell calling PayPal Santandar and wayfair The bank has said the payment bounced back to wayfair using the ARN... Read more

Comments: 0
Rating:

Delivery company horrendous

Complaint from Jane Dougall on 16 December 2020 about Wayfair.co.uk.

I live in a flat six floors up. Your delivery company left a bed i had ordered in reception for me to carry up 6 flights on my own! I chased after the delivery van and the two boys were... Read more

Comments: 0
Rating:

Holding onto my money

Complaint from Kirsten on 11 December 2020 about Wayfair.co.uk.

I ordered a fire pit on 29th November and the amount came out of my account straight away. I then got an email advising that the order was still in my basket did I want it. I telephoned Wayfair to... Read more

Comments: 0
Rating:

Order cancelled four times

Complaint from rclive412@gmail.com on 01 December 2020 about Wayfair.co.uk.

I tried to order a Viviana sofa in grey more than a week ago. I was constantly told that the order would be honoured, and there was just a problem with the system. I have wasted a week... Read more

Comments: 0
Rating:

Damaged table and chairs

Complaint from Hanmason on 24 November 2020 about Wayfair.co.uk.

Hi I purchased a walnut table and chairs and we’ve gone to put it together today and it’s chipped wonky and have bolts missing and screws that are not useable please could someone contact me please on hhannahmason9394@icloud.com Read more

Comments: 0
Rating:

5 sales orders cancelled in the past month

Complaint from Simi.bridgeman@icloud.com on 22 November 2020 about Wayfair.co.uk.

Hello team, Filing a complaint after unsuccessfully ordering several items in Sale that have been cancelled shortly after placing the order. The items show stock immediately after my orders are cancelled, whereas there is no actual stock. I have highlighted this with... Read more

Comments: 0
Rating:

Fraud

Complaint from Spud9032 on 22 November 2020 about Wayfair.co.uk.

I tried to create a new account with wayfair today to find that apparently my email address is already being used. I have never used wayfair before please can you look into this please. Read more

Comments: 0
Rating:

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