Canvas art
Complaint from Margaret shaw on 29 April 2021 about Wayfair.co.uk.
Shoddy workmanship please look at photos Read more
Wayfair.co.uk complaints
Wayfair.co.uk Complaint Sentiment: Neutral
Our sentiment meter has detected that Wayfair.co.uk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Wayfair.co.uk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 19, 2024
Wayfair.co.uk complaint process
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Wayfair.co.uk complaints chart
We have received 1 complaints about Wayfair.co.uk over the last 12 months. The graph below shows a monthly breakdown.
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Wayfair.co.uk complaint statistics
Curious about Wayfair.co.uk's track record in addressing complaints within the Interior shops category? Dive into the all-time complaints data right here!
99
Total complaints
97
Open Complaints
0
Complaints pending
2
Complaints resolved
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99 ratings
How to contact the customer service of Wayfair.co.uk?
Below, you will find the contact information for the complaint department of Wayfair.co.uk. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-844-924-0154
Contact form:
You can contact the customer service of Wayfair.co.uk by calling 1-844-924-0154. If you want to reach out to Wayfair.co.uk through their own website, you can use their contact form.
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Wayfair.co.uk reviews: (99)
Authentic experiences shared by our community for your benefit.
Items described wrong online
Complaint from Sarah Louise on 26 April 2021 about Wayfair.co.uk.
Purchased 3 prints. Visually online they have a white background. When they arrived they had a blue background. After a week of contacting them, they said it does say blue background. It does not (got screen grabs etc). Asked to return them... Read more
Poor service and communication
Complaint from Kirkland on 25 April 2021 about Wayfair.co.uk.
Wen I placed my order I was told I will get all my order at the same time and in 4 parts. The 4 parts wud consist of 2 halfs of a bed, 1 headboard and 1 mattress. I only... Read more
Non delivery of table legs
Complaint from Thornton1 on 25 April 2021 about Wayfair.co.uk.
3 boxes of 4 were delivered. This left us with 2 x2 dining chairs and a table top. The missing 4th box had the table legs in it. After contact with TEN Customer Service Agents we finally lost patience and... Read more
Missing integrated brakes
Complaint from Allennz on 22 April 2021 about Wayfair.co.uk.
I purchased a Mitzi Kitchen Island by August Grove, and built it. The Wayfair site refers to two integrated brakes which stabilize the unit. However, I can find no reference to or parts for these brakes - the island is skating... Read more
Delivery and poor customer service
Complaint from J350z on 19 April 2021 about Wayfair.co.uk.
I ordered a sofa, the Jan sofa, now being sold under a new name of the Selby sofa in the colour brown. This order was placed on the 18th of January 2021.The delivery time when I ordered stated 8 -... Read more
Hot tub
Complaint from Joancarr38@yahoo.co.uk on 14 April 2021 about Wayfair.co.uk.
My husband bought me a hot tub for my 60th birthday 3,500 was taken from our account on 18th March ask for a Monday delivery which was no problem first one 6th of April they called to say it would... Read more
Poor Service
Complaint from jolene476 on 12 April 2021 about Wayfair.co.uk.
I phoned to query a return I had arranged for 120421 which was due to be picked up by Hermes between 10am – 12pm. I informed the agent that a courier had attended my address during that time but advised... Read more
Failed Delivery
Complaint from Chloenairn on 10 April 2021 about Wayfair.co.uk.
We received an email claiming that they will arrive at 14:25 with our order, only to receive a phone call at 13:30 explaining they would be there in the next 30 minutes. After calling and explaining we could be back... Read more
Cancellation of order 3534998694
Complaint from Brenda Kitching on 07 April 2021 about Wayfair.co.uk.
Hello I ordered a white table on order no 3534998694. I had no response to let me know that this item was cancelled, the amount of the table was £190.42. On checking my husbands credit card he notice... Read more
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