Our sentiment meter has identified a 100% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 4, 2024
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We have received 152 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from None pears_apple@yahoo.com on 06 January 2023 about Goodwill Industries.
Good Afternoon, My son Jerry Daniels is an employee at your route 85 Goodwill location. Jerry loves his job working and serving the community as a dock attendant at this location. For over the past couple of months my... Read more
Complaint from Helpthem911 on 03 January 2023 about Goodwill Industries.
The store manager I heard them call her Linda is very rude to her workers. I was in the store and witnessed how she disrespected a young lady who might identify as a young man by telling her if... Read more
Complaint from Tiffytiff31 on 31 December 2022 about Goodwill Industries.
I would first like to point out that I have lived in the DuPage area for almost 9 years and have been going to this store for 9 years. I have never had a bad experience up until today... Read more
Complaint from Redeye pebbles on 26 December 2022 about Goodwill Industries.
552435268 and A Florida and several locations have vouchers in my name we everything I ask thy don't give vouchers Was in redlands 114 thru Nov came back anaheim same prob with director allowed dual charges eventide I used card using... Read more
Complaint from Kenreece33 on 17 December 2022 about Goodwill Industries.
Well it appears that goodwill in cornelia georgia closes at 7:30 PM even though the sign on the door says 8. The night closer comes on the intercom and started rushing customers out at 7:15. I am a long time... Read more
Complaint from KdYucuis on 17 December 2022 about Goodwill Industries.
Let me first start off by saying I am from Illinois, where I on a weekly basis would shop multiple locations. Great prices and even friendlier respectful employees! I now live in Cookeville, TN and your goodwill location is absolutely... Read more
Complaint from Bfulcher on 17 December 2022 about Goodwill Industries.
This isn't the first time this has happened either at this location. 15 minutes before the store supposed to be closing which is at 6:00 they shut all the lights off except for one row in the very back of... Read more
Complaint from Sally Newlin on 15 December 2022 about Goodwill Industries.
I tried to use my gift card. I was told there was no balance. I have never used the card. So what happened to my balance Read more
Complaint from Rugdog1 on 14 December 2022 about Goodwill Industries.
The pictures they take are very misleading the books in pictures hide defects, packaging sucked folded corners on my books cut value in half ,so misleading take better pictures thought I was getting a 8 turned into a 2 ... Read more
Complaint from Fedline on 05 December 2022 about Goodwill Industries.
Her name is **** that's how I heard the manager called her ,because she was not wearing a badge. She mistaking scan 2 items for higher price and told her that she made a mistake. So to manager told her... Read more
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