Our sentiment meter has identified a 100% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 3, 2024
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We have received 152 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JosephinePatton on 27 November 2022 about Goodwill Industries.
I’m 63yrs old and have been shopping at Goodwill since my 20’s and I also have donated for years, but the past couple of years I noticed the prices are outrageous. I cannot believed the boost in the prices. To... Read more
Complaint from Sorryexcuse on 26 November 2022 about Goodwill Industries.
I came on a Saturday morning at 8:40 AM to drop off some nice luggage and an almost new vacuum cleaner and was told I couldn’t do it. I had to sit there and wait 15 minutes for them to... Read more
Complaint from Brandon burk on 12 November 2022 about Goodwill Industries.
I had to stop by at the Goodwill on 51st Olive in Glendale around 7:30 p.m. and I was shopping I grabbed a few pairs of pants and some shoes and this briefly looking over the shoes when an employee... Read more
Complaint from keith sanford on 10 November 2022 about Goodwill Industries.
My item number is GW00014497. I paid $515.00 for an item on the Goodwillfinds.com website on Oct 10th. i have written them three times asking about my item and requesting a refund and I haven't heard from anyone in 30... Read more
Complaint from freebased1 on 09 November 2022 about Goodwill Industries.
Two days ago I found some early 20th century American currency and a booklet of early to mid-century pennies went to the register to purchase them they called a manager over and said sorry we can't sell these to you... Read more
Complaint from DisrespectNotOkay on 21 October 2022 about Goodwill Industries.
I drove thu to drop off my son for a class and later went bck to pick him up at noon. There was a charger parked in front of the door and so I stayed way bck out the way... Read more
Complaint from Valerie Altman on 10 October 2022 about Goodwill Industries.
I go to many goodwills. When I visit family in other states as well. I can’t afford stores. Paying $2.00 for kitchen utensils is crazy. Paying $6 for a 3x5 ceramic loaf pan is crazy. With the prices rising all... Read more
Complaint from Diamonds on 08 October 2022 about Goodwill Industries.
I was approached by manager Ryan while shopping at goodwill pound store on Friday October 7th and was told that I broke a policy while shopping! I was not ask to step outside or into another room which made me... Read more
Complaint from Dublin326 on 14 September 2022 about Goodwill Industries.
On August 19, 2022, I paid for an online bid for item 149771022 (Nikon D3000 Black professional Camera in Case Kit) Order 37898704, the total cost for item SH was $89.44. I have not received the item. I have sent... Read more
Complaint from tammybates02@gmail.com on 13 September 2022 about Goodwill Industries.
I formally worked at the Goodwill at Thomas Crossroads and lost my job due to a fall in April when I was visiting my daughter. I broke my hip and didn’t have enough time in for FMLA so I was... Read more
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