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Goodwill Industries complaint: I can’t take it anymore!!!

Open 104 views Non-Profit

Filed 6 Jan 2023 by Michael

I really don’t like leaving negative reviews but enough is enough! Since This door opened I have went from never shopping at goodwill to becoming a weekly almost daily donator and purchaser and I’m easily in this store at least twice a week. This is at least the 6th time that I’ve walked out of there completely blown away and speechless at the lack of customer service. But every time I go by my rule of thumb and never leave a negative review without sleeping on it first but today was just too much. The assistant manager Deana(I think that’s her name) displayed I’m pretty sure the rudest and most negative tone I’ve ever seen from a retail enployee and trust me….that’s saying something. She told me that the item that was marked as $3 would not be $3 but rather $11 because there’s no way it would be that cheap. This is the third time that while being checked out, the cashier has denied to sell me a product or changed the price of the product(from the top of their head) since shopping at this store. It was if she just decided that I didn’t deserve it for what it was listed as ……just because. And did it with such a smug attitude that you would have thought that she had a life long grudge on me and this is the first time I’ve ever seen this lady in my life. I was literally speachless and just stood there staring as she just starred back and said what!!? with a n angry smirk. Please understand that I’m not one of these impossible to please, un realistic customers. I totally get people have bad days and that when I shop somewhere, I’m not entitled to being catered too just because I’m a customer. However, this has gone too far and something must be said. As much as I hate it(as I’m borderline addicted to stopping in that store every couple of days) I can’t bring myself to go back in there and maybe goodwill in general. Sorry for me rambling, but I’m just literally blown away at the consistency of this kind of stuff happening in what is…..actually… WAS a cool, positive shop in our little community.

Goodwill Industries complaint: I can’t take it anymore!!!
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