Goodwill Industries complaint: Horrible customer service

We arrived at goodwill at 7:48 pm with my husband and two children. I spent $100.00 and I’m taking every single thing back and I’m not letting this one go. I heard employees saying very, very awful things about other customers. Screamed 3 times at me to bring my buggy up at 8:52 (they close at 9) I wanted to go through what I had, then she proceeded to tell me again VERY rudely if we didn’t get to the register “right this moment, I won’t let you in the line. I should have took my family and walked out, but my kids found things they wanted. They are so upset at how not only that employee but the others were acting. Just LAST year alone I have proof of purchases from goodwill for thousands and thousands of dollars. Y’all need to make this right, somehow. This is my THIRD complaint with no response or resolution. I’m calling corporate tomorrow if I don’t hear back by the time they close. I also heard three employees talking about a “bitch thought she was going to get away with stealing, I checked her fucking bag.” My kids heard this. I work in the medical field and before that have been in customer service since I was 15, I’m 32. It’s illegal to go through someone’s bag, and they found nothing. If I was her I would sue, which I’m thinking about pursuing just because you are a multi billion dollar company, who receives FREE items, and I’ve donated all my things there. Never ever again. I will go to Salvation Army or anywhere but goodwill for donation. You need to take “good” out of your business name. You hire incompetent employees who are actually embarrassing your name. The same girl that that was rude to begin with as soon as he got in, got a buggy, it was 8pm at this time (again it closes at 9) saying “I’m so ready to go home and get the hell out of this place. I wish everybody would hurry up.” I also heard another employee pick on a customer behind her back calling her fat. The end I went to check out, the girl behind me ended up leaving because she said I won’t spend another penny here. I was trying to rush and picked up a few articles of clothing to hand her that I didn’t want, so I SET them on the counter one fell off, and she looked at me said “did you really just throw that at me” (a shirt) I said absolutely not, I wouldn’t do that I handed three I’m trying to rush to let y’all go, and she responded “yeah, I’m sure. You threw it.” Her back was to me and the lady at the cash register did nothing but huff and puff if I said to put something back. If I don’t hear back I will go above and go to corporate if that doesn’t work I’ll take it into my own hands because I got the lady behind me phone number because she was smart enough to record it. There was no thank you, no have a goodnight. All that was said is if you take the buggy out, you have to bring it back, if not you can’t take it to your car. I’m absolutely livid right now, my 6 year old.. 12 year old.. literally even said I’ve never seen people at a workplace talk about people or treat people that bad. They were seriously upset. Please contact me at your earliest convenience. I do work, you can email if I don’t answer. I’ll be waiting.