Goodwill Industries complaint process

Do you have a dispute or had a bad customer experience with Goodwill Industries? Submit your Goodwill Industries complaint through our platform, so their customer service can reach out to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Goodwill Industries.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Goodwill Industries complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Goodwill Industries?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Current sentiment: Neutral

Our sentiment meter has detected that Goodwill Industries complaints over the past 28 days have remained within our normal fluctuation range, showing a change of -16%.

Updated on September 30, 2023

Goodwill Industries complaints chart

We have received 193 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.

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Goodwill Industries complaint statistics

Curious about Goodwill Industries's track record in addressing complaints? Dive into the all-time complaints data right here!

204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 204 ratings

Goodwill Industries contact information

Complaint line phone number:
Pending
Webcare email:
Pending
Corporate HQ address:
Pending
Contact form:
Pending

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Goodwill Industries reviews: (204)

BADWILL STORE

Complaint from on 29 September 2023 about Goodwill Industries in category Non-Profit

I am absolutely appalled that goodwill who's website says passion, collaboration, INTEGRITY, stewardshop and compassion on their website page has a purse for $100.99 and a bag for $59.99 for sale in their store. This is a store that... Read more

Comments: 0
Rating:

Theft

Complaint from on 29 September 2023 about Goodwill Industries in category Non-Profit

For the 1st time ever I had to do a return. Unaware that they do not return your money or even give me a receipt for the empty card they gave me. How embarrassing when I try to spend what... Read more

Comments: 0
Rating:

Rude store manager

Complaint from on 26 September 2023 about Goodwill Industries in category Non-Profit

I was going to buy a picture for 29.99 and I turned the picture around and the original nee price was 19.97 so I asked to speak to the manager and see why a used item was priced $10.00 more... Read more

Comments: 0
Rating:

Rude employe

Complaint from on 26 September 2023 about Goodwill Industries in category Non-Profit

My husband was screamed at and embarrassed by a older worker I think maybe manager he has very bad PTSD and anxiety so I didn't appreciate it. We come every Sunday and buy a lot sometimes we need to put... Read more

Comments: 0
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With holding merchandise

Complaint from on 16 September 2023 about Goodwill Industries in category Non-Profit

Manager unwilling to sell merchandise on sales floor stated that it was display . I always thought anything donated to store was available for sale if on sales floor . The piece in question is a large Frankenstein door greeter plastic statue... Read more

Comments: 0
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