Our sentiment meter has identified a 50% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on April 15, 2024
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We have received 160 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bonnie T on 09 April 2024 about Goodwill Industries.
Items priced way too high. Production Manager refused to do any ad adjustment on price of canisters which should’ve been priced as a set. However I showed her how they were priced on line and each item was priced at... Read more
Complaint from lyavsl@hotmail.com on 08 April 2024 about Goodwill Industries.
I walked up to a worker and asked her the price of 2 hats. Her colleague was talking to her at the time. She rang something into the register and said it was $6.40. I reminded her that I had... Read more
Complaint from Greg73218 on 02 April 2024 about Goodwill Industries.
I just watched a video where a police officer could not get a major goodwill store to donate a $5 pair of shoes to a barefoot homeless lady that you the company got for free! That's heartbreaking! I have donated... Read more
Complaint from discriminatedDVictim on 26 February 2024 about Goodwill Industries.
The manager was completely unprofessional in their treatment of my child, making us feel insignificant compared to other customers. Despite explaining our difficult situation, living in a shelter and in need of a discount for a partially functional mini-fridge to... Read more
Complaint from 707isepic on 19 February 2024 about Goodwill Industries.
sad excuse for an employee tried to charge by weight for a crt, and they usually sell televisions by normal price, but it was too much by weight and it woulve costed me a fortune, so i took my stuff... Read more
Complaint from Janaful14u on 01 February 2024 about Goodwill Industries.
Firstly I was under the impression that as a goodwill trademark or policy(not sure of what word to use here) they have a tag sale at all their stores every day. Well the one I visited that day although the... Read more
Complaint from Kodycat on 25 January 2024 about Goodwill Industries.
When I was coming up to checkout I asked the manager in charge for the key to use the bathroom. The cashier was about to hand it to me when the manager said I couldn't use it and go... Read more
Complaint from Linda Shark on 14 January 2024 about Goodwill Industries.
About the manager/employee Kenza/Kensa. She is absolutely horrible person. A lot of people I know,stopped going and shopping at the Comm Ave Boston Goodwill. Every time is she looking at you, you want to take a... Read more
Complaint from Kristen Kristen on 14 January 2024 about Goodwill Industries.
Well I was minding my own business not bothering anybody quietly shopping for shoes and then a manager came up to me targeting me embarrassing me and make me feel as I was doing something wrong when in fact I... Read more
Complaint from CarolAnn on 03 January 2024 about Goodwill Industries.
On Saturday 12/30/23 I was at the store with my daughter. I noticed that the employees were constantly following my daughter and are the store. This has on more then one occasion. Everytime I would move to a new spot... Read more
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