Our sentiment meter has identified a 100% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 4, 2024
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We have received 152 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from CarolAnn on 03 January 2024 about Goodwill Industries.
On Saturday 12/30/23 I was at the store with my daughter. I noticed that the employees were constantly following my daughter and are the store. This has on more then one occasion. Everytime I would move to a new spot... Read more
Complaint from Amethyst on 02 January 2024 about Goodwill Industries.
Greetings, I hope this message finds you well. This morning 12/28/23, around 10:30, I visited the Goodwill located at 2880 S. Alma School Rd. Suite 1, Chandler, Arizona 85286. Upon entering, I noticed a sign indicating that starting in the new... Read more
Complaint from nprofit123 on 25 December 2023 about Goodwill Industries.
the person listed in the title is shopping at the store and she isn’t supposed to be to be which is very illegal. Read more
Complaint from Shondue on 22 December 2023 about Goodwill Industries.
An item was found priced wrong and when questioned to the manager refused to change the price .. the item was a 4t baby swim shirt (1.00) but was barbed as a children’s item for 1.99 Read more
Complaint from Yme on 21 December 2023 about Goodwill Industries.
Drug use in facility and selling outside parking lot,theft while separating items. Meth heroin and fetnyal is what's she sells with her roommate shantrelle Pitts at the goodwill Olympic and rainier region office in tacoma I believe on 27th st... Read more
Complaint from Spooky on 18 December 2023 about Goodwill Industries.
I've been a good worker and got treated poorly then got chosen over a lazy employee, I've always shown up on time and early at times then I get fired out of nowhere because I slammed a door at someone... Read more
Complaint from MJE on 14 December 2023 about Goodwill Industries.
Dear Goodwill To Whom It May Concern, I hope this letter finds you well. My name is Maisha J. Emmanuel, and I was employed at Goodwill from May 28, 2023, to July 1, 2023. During my tenure, I encountered several distressing... Read more
Complaint from Brittany hines on 06 December 2023 about Goodwill Industries.
I had a laundry basket with my purse and my stuff I was shopping for and some employee took it and I was looking for the basket for 15 mins before they closed until I realized my purse and phone... Read more
Complaint from Leaving Goodwill Shopping on 05 December 2023 about Goodwill Industries.
I’ve been aware for quite awhile of this problem…a few months ago while visiting the Aurora store near me, at the counter to pay for your items a manager was helping me. My Rewards card was not recognized…he explained possible... Read more
Complaint from Jennifer sep on 02 December 2023 about Goodwill Industries.
In south Florida goodwills the prices have gone insane. How is this suppose to help person in need when a kids top is $5 and is a simple Walmart brand with wash wear. It makes no sense how they get... Read more
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