Employee absences
Complaint from Jp.keller on 28 November 2023 about Goodwill Industries.
Employee has called in several times sick and has never shown a doctors note or any reason he has been sick or late. Read more
Goodwill Industries complaints
Goodwill Industries Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 3, 2024
Goodwill Industries complaint process
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Goodwill Industries complaints chart
We have received 152 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
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Goodwill Industries complaint statistics
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
239
Total complaints
239
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
239 ratings
How to contact the customer service of Goodwill Industries?
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
301-530-6500
Corporate HQ address:
15810 Indianola Drive. Rockville, MD 20855. USA
Contact form:
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Goodwill Industries reviews: (239)
Authentic experiences shared by our community for your benefit.
Merchandise
Complaint from Judylang304@gmail.com on 18 November 2023 about Goodwill Industries.
Complete junk display on the small shelf on the first floor. The junk remains there for 2 to 3 weeks broken children boxes loose spoons and forks single plates complete garbage you wouldn’t pick up from the... Read more
Outlet center
Complaint from Joejoebearone on 16 November 2023 about Goodwill Industries.
While shopping for many years at outlet centers, things are almost spread out deliberately. Today I witnessed a woman open a lid to a clear container and then put lid back on and pulled it out of the bin.... Read more
Pricing errors on there end and rude management
Complaint from promiss04 on 15 November 2023 about Goodwill Industries.
I recently visited a Goodwill store in Delavan, Wisconsin, a place I frequent often for window shopping or hunting for miscellaneous household items. On this particular visit, I was on the lookout for a specific item I've wanted for a... Read more
Stealing from drop off boxes and trucks
Complaint from Juliealexander@gmail.com on 15 November 2023 about Goodwill Industries.
Someone has been stealing from donation boxes or trucks for years, she then either sells stolen items to individuals or second hand shops or just hoards massive abouts of STUFF, you have been notified several times of this wht has... Read more
Very rude manager
Complaint from Jesse trainer on 13 November 2023 about Goodwill Industries.
This new manager has been following me around the store when I'm shopping and talking to other employees about me , treating me like im a theif or going to steal something . The shopping experience is totally different and... Read more
Driveway ramp too high at Outlet store
Complaint from Mpollard88 on 09 November 2023 about Goodwill Industries.
The driveway ramp from the street is far too high and forces sedans to horrifically scrape the undercarriage, putting owners at great risk of damaging our property. This issue needs to be addressed ASAP. Read more
People camping in store
Complaint from Madthrifter on 03 November 2023 about Goodwill Industries.
This store allows people to camp out in the store with food, they block the bins and stop other people from getting a fair chance at looking at new bins it’s the same group of people for over the past... Read more
Hurtful!!!
Complaint from Kflounory@gmail.com on 24 October 2023 about Goodwill Industries.
I walked into goodwill thrift store this morning. Looking for a car seat and a stroller to help someone out. When I got in there, there was one sitting right there. However, the car seat was priced at a $100.... Read more
Prices
Complaint from Keresten on 24 October 2023 about Goodwill Industries.
I don't know who is pricing things but it isn't ebay. Its a store that things are DONATED FOR FREE AND ITS ALL PROFIT . WHEN THINGS THAT HAVE A 3.OO PRICE TAG FROM DOLLAR GENERAL OR THE 1.00 PRICE... Read more
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