Our sentiment meter has identified a 100% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 3, 2024
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We have received 152 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Nope nope on 03 September 2022 about Goodwill Industries.
They price things higher than other Goodwill stores. It gets ridiculous. I have seen things that say dollar store that have been priced at $3.99. I always think I will not come back to this store. But keep giving them... Read more
Complaint from sylviawade on 16 June 2022 about Goodwill Industries.
I’m leaving the Goodwill Store on Nasdaq Rd in Spring Hill Tn None of the fitting rooms were open so I inquired with a Woman employee standing by one of the registers talking, and she said they were stinky and dirty... Read more
Complaint from Pray22 on 25 May 2022 about Goodwill Industries.
First allow me to thank you for all you do for the community.I would also like to mention that I am not a reseller. The common practice at the Goodwill store that I visits has always flavored a certain... Read more
Complaint from Woggers on 25 May 2022 about Goodwill Industries.
I bought a box of records for $50.00 on 05122022. Before I purchased the box I asked an employee how the records were placed into the box. The employee told me that the records were stacked and that some might... Read more
Complaint from Alysium on 24 March 2022 about Goodwill Industries.
I was in to drop donations. I drove up waited 5 mins. No one. Called the store. Woman was nice said they would be right out. Then rude assistant manager came out as if I was a bother. Threw.... Read more
Complaint from mcorajr on 08 January 2022 about Goodwill Industries.
seattle goodwill is changing the weight amounts listed on their items to overcharge on shipping by at least $20 or more on the shopgoodwill website. Read more
Complaint from Lashondra Ray on 19 January 2020 about Goodwill Industries.
Watched a man steal clothes and electronics that was donated several times Read more
Complaint from Ms. Sanzo on 16 June 2019 about Goodwill Industries.
this store win over run by with its ebay and flea market buyer who will kill you for a pair of shoes, they are entitle and intimidating, WI had a altercation with 250 lb Spanish ebay buyer who started screaming... Read more
Complaint from Bobbymorris on 31 October 2018 about Goodwill Industries.
Begin forwarded message: From: Goodwill Industries International | Customer Service Center Date: October 30, 2018 at 7:29:06 AM EDT Subject: [Request received] Unacceptable Rude Employee Reply-To: Goodwill Industries International | Customer Service Center - Please type your reply above this line - Your request (124613) has... Read more
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