My complaint:
I purchased a large dollhouse and it was to be kept in their back room until I could make arrangements to come pick it up. I live ninety miles East of the Dallas metroplex and was visiting a friend. We shopped at the Forest Lane location and was assured this would be no problem. I phoned and spoke with employees several times to let them know I would be there in a couple of days to pick it up.When I arrived on 04-06-23 I was told it had been resold. I was very upset this happened because my name etc. was on it and I stayed in touch continually with them. I had to insist I wanted a refund rather than look for something else in that price range. I feel I was brushed off, when I should have been offered a voucher or gift card for my trouble. I made a special 200 mile round trip to discover it was a waste of my time and money. I know mistakes happen but that was so unnecessary. Thank you for this opportunity so maybe it won’t happen to someone else.
Suggested solution:
I feel I should have been offered a voucher, gift card or something for my trouble and expenses of a wasted trip when gas is now so expensive. I have shopped many years with Goodwill but never had something as wrong as this happen to me.
