Goodwill Industries complaint: Manage verbal attack

I have been a customer for a Goodwill since the 90s since then things have changed prices have gone up this I can understand but what I cannot understand is the treatment that I received on approximately April 21/22nd. I enter the store with a couple of returns, which now we all know That Goodwill no longer has fitting rooms and with that said they will give you 60 days according to your receipt to return as long as it is tagged and accompanied with original receipt, which is what I had when I got to the counter, the guy said, I cannot return these , I said, why not he said because these plastic tags are a centimeters shorter than what we use I said well I don’t know anything about that. I don’t tag things I just buy them. He says well no this is not what we do so, I asked him to call the manager. He said I am the manager I said will call the supervisor instead of calling the supervisor on the microphone he ran back to the back, and when he brought her out, she would look on her face, and it was irate and ready to attack. She walked up. She looked at what he was saying, and she said, ma’am these aren’t our tags. These are shorter than what we use so I will not be able to exchange anything from you regarding this situation because this is fraud!!!!. I was mortified with the anger that came up out of her and the loud voice she used in the store!!!. Now I understand that the work that is done in the back is by people who actually are handicapped in some sort of way mistakes can be done or there could be reasons that they may have ran out of what they normally used things like this happen I’ve had many of times that some tags were taken off and when I went to buy them they said here we put this on and just explain to them that the other Tag was taking often Etc. my point is I was blamed for something that I didn’t do. I did follow the protocol what the receipt reads exchange policy 60 days of the original date of purchase provided they have the original tags and the receipt items must be in good condition, even though I’ve been to a few of them that had shoes and clothes that look like homeless came and changed and they still put tags on it so they’re not following the guidelines of what Goodwill says but yet I was attacked verbally and emotionally buy these two people I’d like that to be addressed. I am a loyal customer since the 90s of Goodwill and I think that whole thing was unacceptable. !!!!!!!!