Our sentiment meter has identified a 50% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 18, 2024
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We have received 147 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Kflounory@gmail.com on 24 October 2023 about Goodwill Industries.
I walked into goodwill thrift store this morning. Looking for a car seat and a stroller to help someone out. When I got in there, there was one sitting right there. However, the car seat was priced at a $100.... Read more
Complaint from Keresten on 24 October 2023 about Goodwill Industries.
I don't know who is pricing things but it isn't ebay. Its a store that things are DONATED FOR FREE AND ITS ALL PROFIT . WHEN THINGS THAT HAVE A 3.OO PRICE TAG FROM DOLLAR GENERAL OR THE 1.00 PRICE... Read more
Complaint from Marilyn Gearheart on 20 October 2023 about Goodwill Industries.
I purchased a dress about a week and a half ago. The dress didn't fit. I returned the dress 10.17.23. I walked in with my bag with the receipt stapled to the bag , that held the dress. The lady... Read more
Complaint from Kjsullyman21 on 14 October 2023 about Goodwill Industries.
There seems to be no air-conditioning in the Goodwill at the Englewood location. It’s extremely humid inside the building, and none of the employees even have fans! What is going on! Read more
Complaint from Upset Patron on 07 October 2023 about Goodwill Industries.
On October 3, we arrived at the Westlake Goodwill store at 6:51 thinking the store was open until 8. As we opened the door, the cashier barked at us, Closing in 5 minutes I responded, ok, we will be fast.... Read more
Complaint from Trip on 07 October 2023 about Goodwill Industries.
Why is there special finds racks priced at eBay prices. You found nothing you was given those items. A pair of pumas for 35 dollars that are dry rotted? I can get that same pair on ebay for 30 that... Read more
Complaint from Kindness works on 02 October 2023 about Goodwill Industries.
I was physically assaulted by your short old unprofessional dirty worker And On top of that I was verbally assaulted and spirtialy I was completely traumatized when your foul mouthed disrespectful to ME AND OTHER patrons IN THE STORE chose to use... Read more
Complaint from Janet B. on 30 September 2023 about Goodwill Industries.
My complaint is about one of your workers on Line Ave. He was the rudes man he curse me told me he was not getting shout my car because of COVID his attitude was horrible told me he didn't care... Read more
Complaint from MarionT on 29 September 2023 about Goodwill Industries.
I am absolutely appalled that goodwill who's website says passion, collaboration, INTEGRITY, stewardshop and compassion on their website page has a purse for $100.99 and a bag for $59.99 for sale in their store. This is a store that... Read more
Complaint from Leslie Sharkey on 29 September 2023 about Goodwill Industries.
For the 1st time ever I had to do a return. Unaware that they do not return your money or even give me a receipt for the empty card they gave me. How embarrassing when I try to spend what... Read more
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