Goodwill Industries complaint: Rude Cashiers

On October 3, we arrived at the Westlake Goodwill store at 6:51 thinking the store was open until 8.

As we opened the door, the cashier barked at us, Closing in 5 minutes I responded, ok, we will be fast. She mumbles, you better be.

I was with my daughter and 3 granddaughters and we swiftly walked to the household section as we were looking for craft items.

We turned to exit after not seeing anything and one granddaughter spied a sweater that she liked. We joined her and the other 2 quickly found an item of clothing to get. The 8 year old asked why the women were being so mean. I told her that I was sure they were tired and wanted to go home. We still had minutes to spare.

We went to check out and one granddaughter needed to use the restroom. She said she would hurry and ran to the ladies room. We finished checking out and were waiting for the child who went to the bathroom to join us. The other cashier turned off the lights in the end of the store where the bathrooms were. I headed back to help my granddaughter as the ladies room was in a dark corner. The poor child ran out looking frightened. She had a hard time finding the door handle in the dark to let herself out.

The attitude of these two cashiers is not a very good reflection on the Goodwill stores or the Goodwill mission. I have never been treated like that in another store. It was obvious that they meant to be out the door by 7 themselves instead of closing at 7 and then cleaning and locking up. We were out by 7.

My husband and I shop at that goodwill often. And, that has been the store that gets all of our donations for 20 years…. we donate several times a year. We have found perfectly good items left at the dumpsters and wondered why the items had not been taken to Goodwill.

I have never been treated that way before. Such rudeness is uncalled for and that treatment has certainly soured us on that store.

Often, I hear people talking in negative terms about Goodwill for different reasons. I have always been a staunch defender of the Goodwill mission. During college, I did an internship with Goodwill and during my employment at a local community college I learned of how much Goodwill contributes to the community.

However, I can not nor will I defend cashiers treating the public that way.

They need customer service training!