Goodwill Industries complaint: Cashier made accusations and terrible attitude.

I purchased a dress about a week and a half ago. The dress didn’t fit. I returned the dress 10.17.23. I walked in with my bag with the receipt stapled to the bag , that held the dress. The lady at the counter walked away from the counter to talk to someone. I walked up to her and said I have a return. She barely turned her head and told me to just leave it in my cart and shop. She kept talking to the other person. I took the items to purchase, along with the dress in the bag, stapled closed with the receipt on the bag. I took the receipt off the bag. She told me the dress was not on the receipt. I said I didn’t have anything to do with how the cashier’s ring up the customer’s. With out opening the bag and looking at the dress, she replied, I bet the tag is not even on the dress. At this point she still had not taken the dress out of the bag. I said, yes the tag is on it. She finally took the dress out and saw the tag on it. She told me I couldn’t get a refund on the dress because I didn’t pay for the first dress, that I would have to buy another dress. This was embarrassing and demeaning to me, other people over heard her. If she had of done her job when I told her I needed to return the dress. I did get another dress but it wasn’t what I wanted. I left the store. I was so taken back by the entire transaction. I remembered that when I bought the dress I had returned three tops. I had absolutely no issues in that transition. I had forgotten the cashier gave me credit on the dress. She was so disgruntled with me it upset me. When I returned home, I called the store and left her a message and she never returned the call. I don’t plan to see G. Woodey, her name anymore. I will request a different cashier. She didn’t return my receipt. I had a couple shirts I bought my grandson on that receipt. He lives in Charlotte N.C. I will give them to him this weekend. My family is coming up this weekend. Hope they fit him.