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Goodwill Industries complaint: Saddened at Goodwills loss of empathy.

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Filed 5 Dec 2023 by Pat

I’ve been aware for quite awhile of this problem…a few months ago while visiting the Aurora store near me, at the counter to pay for your items a manager was helping me. My Rewards card was not recognized…he explained possible updating had caused Goodwill to not carry over my information?
No record of me ever being a member? I literally grew up with Goodwill starting some 75 years ago in Milwaukee, Wisconsin my Mother bought most of our clothes and shoes from there. Your prices have become ridiculous…and then the question “do you want to round our total up”? My birthday is in November…I could find nothing I could afford even at 25% off that was decent!

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