Our sentiment meter has identified a 50% increase in complaints about Goodwill Industries over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Goodwill Industries's offerings.
Sentiment data last updated on May 18, 2024
Do you have a dispute or had a bad customer experience with Goodwill Industries? Submit your Goodwill Industries complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 147 complaints about Goodwill Industries over the last 12 months. The graph below shows a monthly breakdown.
Curious about Goodwill Industries's track record in addressing complaints within the Non-Profit category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Goodwill Industries. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Goodwill Industries is located at 15810 Indianola Drive. Rockville, MD 20855. USA. You can contact the customer service of Goodwill Industries by calling 301-530-6500. If you want to reach out to Goodwill Industries through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from brandy lou on 16 January 2023 about Goodwill Industries.
on 1-13-2023 around 10-11am i entered the goodwill on houston ave in macon ga. i noticed this short black lady with a red wig fgollowing me around the store and i asked to stop and she kept following me telling... Read more
Complaint from Trina061 on 15 January 2023 about Goodwill Industries.
I purchased an outfit for my son in an emergency and he ended up not needing it and I went to return it the very next day and Rebecca said that because one had a blue Barb on it that... Read more
Complaint from Jeff Reed on 15 January 2023 about Goodwill Industries.
The store is badly run.....people quitting constantly over bad management. For the last 2 days the lines have been 12 to 15 people in line and only 2 cahiers and 1 was new hire. People were putting things back and walking... Read more
Complaint from Goodwill123 on 14 January 2023 about Goodwill Industries.
I am a frequent customer at this location. I often buy several CDs at each visit, and my wife always finds something to purchase as well. The price of used CDs went up from $.99 to $1.99. That is a... Read more
Complaint from Shopper22 on 14 January 2023 about Goodwill Industries.
This store has some very rude workers. They called a customer big mouth. And are always loud talking about customers. Complaining about stuff. Not a friendly store. It’s also dirty. And prices. Have... Read more
Complaint from Zak on 13 January 2023 about Goodwill Industries.
Today I went to shop at goodwill and found an item that interested me. It was an xbox controller that I wanted but didnt have a price tag on it. I asked the cashier and she told me she had... Read more
Complaint from Josh4200123456789 on 12 January 2023 about Goodwill Industries.
I have been shopping at your Goodwill for over a year and a half now I spend over $900 a week I sell my stuff on eBay things that don't sell and return for things that are broken when I... Read more
Complaint from Mellissa on 11 January 2023 about Goodwill Industries.
Everything goodwill has is donated, I went in this store and they are selling things such as purses for $45- to $65 a purse. Name brand pants have been overpriced along with other items. Someone needs to tell this store... Read more
Complaint from Ladie1991 on 09 January 2023 about Goodwill Industries.
I have a relative who was only trained 2 days before they was let go to work by themself . For 90 days they did as they was told , after their 90 days they are getting yelled at as... Read more
Complaint from JanetWolfman on 08 January 2023 about Goodwill Industries.
January 6 my friend took a donation to the Goodwill Store on West 8 Street in Greenwich Village. An African Ammerican man was standing near the door and told him to give the donation to him. My friend told... Read more
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