Goodwill Industries complaint: Could not use my gift card today. Because I had no money on the cardit has no balance. I just it on the 6th of Dec

My complaint:

I tried to use my gift card. I was told there was no balance. I have never used the card. So what happened to my balance

Suggested solution:

Give me a card . That I can use. I was going to buy gifts for my grandchildren for Christmas