While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Zara over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with Zara? Submit your Zara complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zara.
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Finally, we can turn your complaint into a professional Zara complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 35 complaints about Zara over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Zara. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Zara by calling 1-8556359272. If you want to reach out to Zara through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Namita on 31 July 2022 about Zara.
I purchased two items online and it has to be delivered got message of delivery but I have not got any delivery , I contacted customer care immediately and it’s already 5 days and they are still tracking the delivery... Read more
I went in store today Sunday the 31st too exchange for a bigger size I had misplaced slip don’t know Wer it is.. I was told without the slip I can not exchange and I bought the item at that... Read more
Complaint from Samir on 11 June 2022 about Zara.
I have received the Item from the brand online store after it has been dry cleaned and when I went to the store they refused to change it. Read more
Complaint from Hurlstva on 28 May 2022 about Zara.
I contacted Zara this morning to enquire about a return that appeared to be stuck in transit somewhere. I had an online chat with three separate colleagues, each having to go through the same thing repeatedly. The chat ended without... Read more
I returned two pairs of pants both with the tags on as they were too big. I even took pictures of the pants in the box and they refunded me one pair and said the second pair looked used and... Read more
Complaint from Rutuja on 19 April 2022 about Zara.
I placed an order for a dress from the ZARA website on 10th April (Sunday) for a very special occasion for my sister for her proposal and hence it was a very special dress. I received my package on Tuesday... Read more
Complaint from Katerus on 17 March 2022 about Zara.
Three time I came to buy clothes from Zara located in U-Walk, Riyadh. Saudi Arabia. And every time I could not make a purchase because the cashier didn’t have any change. There was no money at the cashier desk at... Read more
Complaint from rcgsolomon07 on 09 November 2021 about Zara.
My name is Raquel Solomon, 240-476-1365, rcgsolomon07@gmail.com. My mom and I just shopped at Zara (Montgomery Mall) Bethesda MD and this is my first time filing a complaint about one of your associates. My mom and I are browsing at your... Read more
Complaint from amyrandall on 28 December 2020 about Zara.
I returned parts of an order to zara. I was not refunded for one item that I returned. When contacting customer service, they claim zara did not receive it however I returned all items in one box and I have... Read more
Complaint from havananh17@yahoo.com on 08 August 2020 about Zara.
my order number : 52149573658 hi i placed my order on 07242020 and suppose to recieved my package on 08292020 but i didnt recieve my package. so i called zara and they told me my package already delivery at this... Read more
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