Parcel not received
Complaint from asterisk on 16 December 2023 about Zara.
I have a whole chat to provide. They are not updating me on my order. it has been 9 days and nothing Read more
Zara complaints
Zara Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Zara over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 19, 2024
Zara complaint process
Do you have a dispute or had a bad customer experience with Zara? Submit your Zara complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zara.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Zara complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Zara?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Zara complaints chart
We have received 36 complaints about Zara over the last 12 months. The graph below shows a monthly breakdown.
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Zara complaint statistics
Curious about Zara's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
61
Total complaints
61
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
61 ratings
How to contact the customer service of Zara?
Below, you will find the contact information for the complaint department of Zara. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-8556359272
Contact form:
You can contact the customer service of Zara by calling 1-8556359272. If you want to reach out to Zara through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Zara reviews: (61)
Authentic experiences shared by our community for your benefit.
Poor customer service
Complaint from Levy on 15 December 2023 about Zara.
Zara in Hannover downtown Germany refused to give me a refund without a receipt which never reached my email from their brand new self checkout machines. Even though I pressed yes for an email receipt, it never arrived which I... Read more
Hello, I purchased a pair of jeans, a children’s shirt and children socks. For the first time I used there a new self check out. I gave my email address so that I could receive my receipt via email, but never... Read more
Items delivered to wrong address/not received
Complaint from Louisenorton on 04 December 2023 about Zara.
Delivery was suppose to be on the 26 November between 5:30pm and 8:30pm. An email was sent stating my parcel was delivered at 6:33pm, I saw this email at 7:45pm. I was in my house all day and never received... Read more
Bad servixe
Complaint from Thulaz on 22 November 2023 about Zara.
Bought this perfume from the store it only last 10 mins told the store and was treated so bad was told to contact customer care, customer care send me back to the store my time was wasted even store manager... Read more
Kan geen contact maken met Zara
Complaint from Carla van der Waag- van Hulssen on 07 November 2023 about Zara.
Heb online 4 artikelen gekocht. Deed dit als gast. Inloggen op mijn account lukt niet. Ik heb €80,80 betaald per ABNAMRO bank. Dat bedrag is afgeschreven. Kreeg geen bevestiging van betaling en geen bestel bevestiging. Blijkbaar heb ik een verkeerd e-mailadres opgegeven. Ik probeer... Read more
Bad service
Complaint from Tkmeza1 on 29 October 2023 about Zara.
Delivered to wrong address twice in a year and don’t follow up and investigate their own error and try to charge customer Read more
Missing items
Complaint from Andreea MC on 11 October 2023 about Zara.
The parcel arrived open with nothing inside. I paid 200 pounds ( money for which I work 4 days) . I will put here their response here : Zara answers!!Upon checking, we have checked this order internally and can... Read more
About no refund
Complaint from Jin Jin on 20 September 2023 about Zara.
Hello there, I m a big fan of Zara, I bought the all clothes from Zara, but now the Zara customer service is very bad, I returned multi orders and they only refund a part. I contacted with assistant and told... Read more
Online shipment not received order number 53394003782 zara Egypt
Complaint from Mohamed Mahrous on 08 September 2023 about Zara.
I supposed to receive an order between Monday and Wednesday and everyday the delivery agency call me to get my address and then they disappear i contacted them they said you will receive it Thursday and i will not be... Read more
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